Lead- Information Desk Attendant - FTE .8

Reports to the Supervisor of Information Desk Attendants. Coordinates work and provides direction to the work unit representing Mayo Clinic as one of the first contact points for patients and visitors arriving to campus. The Lead is responsible for coordinating patient and visitor access at all facilities within the assigned MCHS site in accordance with institutional initiatives and in conjunction with practice leadership Ensures the appropriate onboarding and training process is applied to new hires Proactively manages relationships by collaborating with leadership, administrators, consulting staff and other clinic operations colleagues. Information Desk hours of operation may vary and are based upon business demands and meeting the needs of our patients. This is inclusive of days, evenings and weekends. 

High school diploma or GED and 5 years of experience in a healthcare or customer service field; or an Associate's Degree with 3 years' experience in healthcare or in a customer service field; or Bachelor's Degree with one year of experience in healthcare or in a customer service field. 
 
Must have strong communication, interpersonal, problem solving and organizational skills. A commitment to providing excellent customer service and the ability to work collaboratively in a team environment is essential. Outstanding professionalism, strong computer skills, time management skills and the ability to work independently. Works well both with and in positions of authority, fosters an environment of mutual respect, teamwork and open collaboration not only within their work unit but across enterprise work units. Must understand and promote a culture of safety. Ability to recognize staff for opportunities of growth and development and also recognize positive behaviors. Must demonstrate good judgment in respecting the confidentiality of patient and employee information along with promoting a high degree of morale and spirit of motivation within the work unit. Requires flexibility and a willingness to participate and initiate change to improve efficiency and patient care. Must have knowledge of multiple office and clinical applications which support the clinical practice. 

Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.