Operations Support Analyst

This job is primarily responsible for providing operational support to supervisors and managers to achieve established team, department and business goals. Under the guidance of the Management team, they will be responsible for assisting the supervisors in managing and tracking the overall performance of their employees via operational administrative support. The role would also require the ability to interface and communicate with all levels of employees as well as time management, organizational skills, and data tracking/analyzing abilities.

What will be my duties and responsibilities in this job?

• Assists the supervisors/managers in tracking and documenting staff 
  attendance (tardies/absences) across all shifts
• Fieldglass and Workday Administration - staffing support of supervisors and 
  managers, partnering with Talent Acquisition team and KOCG to open and approve requisitions
• Work with Supervisors and Recruiters to coordinate interviews, track 
  existing openings and communicate final decision
• Tech Talk Compliance Training - Coordination of compliance training
  and reporting
• Assign and manage the locker distribution to all employees across shifts
• Prepare, track and analyze monthly workforce reports and site metrics
• Monitor time tracking systems (Kronos, Work Records) for any 
  irregularities (e.g., missing schedules, missing punches, negative PTO 
  etc.) and work with the supervisors to make the necessary changes
• Perform new or refresher training to the supervisors on time tracking 
  systems
• Onboarding logistics - work with the supervisors to complete, monitor 
  progress and track onboarding logistics for all new hires
• Assist the supervisors in documenting and reporting all safety incidents 
  and work-related injuries to Safety Manager
• Monitoring and coordinating various systems access (CVision, Great 
  Plains, UnitTracker etc.) for new hires and terminated employees
• Actively participate as an Operation Engagement Champion in the site 
  activities
• Work with Supervisors and HR Partner to document and track monthly 
  site recognitions
• Coordination of internal transfers of staffing between shifts
• Assist the supervisors in tracking key performance indicators (KPI)

What are the requirements needed for this position? 

• 1-year experience in a customer service function
• High School Diploma or GED is required
• Minimum 2 years of experience in administrative/clerical role in service 
  of an hourly paid workforce
• 2+ years of Advance Excel experience
• Bilingual (Spanish or Arabic)

What other skills/experience would be helpful to have?

• Ability to work independently and in a team environment
• Ability to interact effectively and positively with all levels 
  of company personnel as well as external personnel
• Relentless attention to detail in a fast paced multi-dimensional 
  organization
• Excellent communication, interpersonal and organizational skills
• Must be available to work extra hours and Saturdays as needed

Pay Range:

$ 20,03 - $ 33,05

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

07/01/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

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