Lead Consultant- DACH

Location:  Germany 

Recruiter: Elisa Bernal Alés 

 

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

 

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

 

Purpose of role

Critical role in supporting the Sales/GTM, PMO, Delivery and CoDelivery teams and setting them up for success, by providing product expertise and prescriptively enabling scope clarity and capture, according to best practice leverage of our products and for our customers.  They are experts who are accountable for supporting the creation of all the artifacts required for delivery of all products and the continued optimisation of all processes/outputs that are to be utilised in customer discovery scope discussions and project scope considerations.

They will also assist in the provision of onboarding Product training to our new starters and co-delivery partners.  They are internally and externally recognised as a business contributor, industry and product specialist.  Partnered with the PMO, Delivery and Co-Delivery teams, they will align to ensure they prioritise their work based on the backlog, pipeline, and single points of failure to ensure we focus on the highest ROI.  They will maintain a peer relationship with the Delivery Organisation senior managment team, offering proactive and prescriptive advice, resulting in right first time / outstanding customer success. To act as source of expertise and guide to consultant skills pools. Assisting the Delivery Managers to develop, evolve, and retain team(s) of highly skilled, motivated consultants to address the best practice and evolving delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications.

The Lead Consultant will assist in sales support, evaluating and estimating customer requests. They will engage with customer (alongside other Keyloop functions) - ensuring accurate scoping, estimating, and planning of delivery,

also attend product reviews to ensure products align to requirements/are easy to deploy and ensure ongoing development of associates within the various skilled teams, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.

 

Role Responsibilities.

• Strategy & Planning (Standardization, efficiency, and adaptability to evolving product)

  • Define and maintain a continuously evolving standard blueprint for the delivery of the products

  • Evaluate product specifics and define processes to ensure continuous readiness of the consultant skills pools to deliver optimally on projects

  • Assist sales in pre-sales technical requirement analysis, discovery practices, estimate templates, SOW frameworks and the approach to ensure customer expectations are understood and managed

  • Attend product reviews to ensure product alignment to delivery blueprint for the consultant team(s)

  • Work with product re product development and provide important feedback loop to product on field data/findings/situations, as well assisting in product launch support and successful knowledge build for the products released in the market

• Results Accountability

  • Sets high standards of performance for self & others in delivering results

  • Ensures consultants spend time evaluating and enhancing individual and team skill set

  • Identifies product delivery problem areas and works to resolve the same

  • Effectively balances many priorities to achieve business results