Digital & Ecommerce Manager – Home

Overview

At C Spire, we are customer inspired. Each member of our team is charged with delivering a world-class experience to every customer. This position is responsible for owning the ecommerce sales results and digital self-service capabilities for the C Spire Home Fiber line of business. The Digital Experience Manager will develop, coordinate, prioritize and deploy initiatives to improve overall digital results. Must create “Easy to Do Business With” strategies, tactics, and operational efforts that advance our digital platforms. This position is also responsible for working and leading initiatives with multiple cross-functional departments to increase the performance and results for all digital platforms.

Responsibilities

Actively engaged as an employee advocate and fully committed to supporting our strategic vision to be and become known as the BEST in our industry(s) through:

Integrity

Putting our customer at the center of everything we do

A relentless passion to be the best

Being competitive, bold, innovative and adding value

An ownership mentality, behavior and accountability

An unyielding commitment to quality

Respect for our internal and external customers

Continuous improvement

Being resourceful, productive and efficient

Maximum dedication and effort with high energy, enthusiasm and urgency

Use and interpret analytical data to create, develop, and launch business strategies that deliver ecommerce and digital self-service results

Identify, develop, and improve best-in-class digital experiences to improve conversion and sales/service results.

Lead, facilitate, and prioritize initiatives with cross-functional objective and key result (OKR) teams

Partner with key stakeholders from cross-functional groups to manage and develop strategy to ensure actions are aligned to meet or exceed the LOB business objectives for digital.

Perform additional duties as assigned.

Qualifications

• Four-year degree in business, marketing, or other major in related discipline preferred
• 3+ years ecommerce sales or related experience preferred
• Experience with enterprise ecommerce platforms, including Adobe Magento, Oracle, Shopify
• Experience with Adobe Analytics or Google Analytics, as well as with tag management platforms, such as Adobe Launch or Google Tag Manager preferred
• Experience with usability testing platform, such as UserTesting.com, preferred
• Experience with data visualization utilizing Power BI, SAP Analytics Cloud, or Tableau preferred
• Must be a self-starter and comfortable working in a fast-paced, deadline-driven environment
• Strong communication and organization skills; excellent planning and execution with attention to detail; strong project management skills with ability to manage multiple projects at once.