Medication Access Specialist, MAC, Oncology Patient Assistance

Medication Access Specialists are responsible for providing front line, direct contact with patients, pharmacies, manufacturers and providers. This position will support the specialty and the oncology service lines triage and patient assistance needs by screening and coordinating the application of medication assistance opportunities for patients.  This includes, but is not limited to, manufacturer assistance programs, disease-based assistance programs, and internal assistance.  This individual will be responsible for communication of assistance determination outcomes both verbally and electronically with providers and clinical team members.  Development of standard work and workflow improvements, including implementation of new technology, is within the scope of this role. Attends periodic area meetings.  Attends required in-service’s and skills development courses and maintains technician certification.  This individual, like all department employees, will be expected to uphold the hospital’s key values and to be a team player at all times.

Activities performed support the Medication Access Center (MAC). The MAC serves as the hub for medication prior authorizations associated with service lines within the WFBH enterprise.

Position Highlights 

• Full-Time, Days
• Variable 1st shift (0800-1900, hrs. vary based on clinic needs), M-F, weekend/holidays TBD
• Winston Campus
• $6,000 sign-on bonus eligible position for qualified candidates!   Click here for more information!

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.   
• Generous PTO: Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters. 
• Education: Eligible for our Prepaid College Tuition Assistance program (up to $5,250/year)!
• Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents. 
• Retirement: Up to 7% employer-paid retirement contributions.

How You’ll Impact Patient Care:

Your responsibilities may include, but are not limited to:

• Follows hospital standards to foster a collaborative work environment by utilizing communication, interpersonal skills, and team building.
• Verifies patient insurance for cost reduction.
• Maintains updated patient records and promptly flags issues.
• Encourages medication compliance and reports adverse events.
• Build strong relationships with stakeholders for effective communication.
• Administers patient pharmacy care plans, performs data entry, and maintains compliance knowledge.
• Efficiently routes prescriptions to the appropriate pharmacy.
• Aids in streamlined order fulfillment.
• Supports team-based quality improvement and ongoing learning.
• Contributes to departmental goals and recommends performance standards.

What You Will Need 

• High school diploma or GED equivalent required.

Nice To Have (Not Required) 

• Associate degree or bachelor’s degree preferred. 
• Three years’ pharmacy experience and two years call center or customer service experience highly preferred.
• Retail pharmacy or healthcare/medical group experience and two years of healthcare related billing preferred. 
• PTCB technician certification (CPhT) preferred. 
• North Carolina Board of Pharmacy registration required within 30 days of employment. 
• PTCB technician certification (CPhT) within 180 days of employment.

Where You Will Work:

• Working in healthcare in Winston-Salem, North Carolina, is a rewarding and dynamic experience. This vibrant city is home to renowned healthcare institutions making it a hub for medical professionals and healthcare innovation.
• As a healthcare professional in Winston-Salem, you'll have the opportunity to provide top-notch care to a diverse and engaged community. The healthcare industry here is characterized by a commitment to patient-centered care, cutting-edge medical research, and a collaborative spirit among healthcare providers