Charge Entry Coordinator

About Us:

Forge Health is a mission-driven outpatient mental health and substance use provider dedicated to providing the highest quality, affordable, and effective care to individuals, families, and communities in need. As the first and only behavioral healthcare provider with a proven, national payer-validated ability to drive clinical outcomes that span all areas of health, Forge Health is leading the charge in driving innovation, improving care delivery, and shaping the future of behavioral health care.

At Forge, clinical care is paramount – it’s the heartbeat of our operations and the driving force in everything we do. The skill and compassion of our staff are the crucial components to extraordinary experiences and outcomes for those we serve. With our current clinical footprint in the greater Northeast, we have offices in New York, New Jersey, Pennsylvania, New Hampshire – and we’re growing! Come join us!

Who we’re looking for:

We are seeking a detail-oriented and proactive Charge Entry Coordinator to join our Revenue Cycle Management team. The Charge Entry Coordinator is a key member of our team, and will manage and optimize the financial processes related to patient billing and reimbursement for Forge Health’s facilities. This role is crucial in ensuring accurate claims processing, timely payments, and compliance with healthcare regulations, specifically within behavioral health services.

Compensation range: $45-55k. This salary range reflects total compensation, which includes base compensation, but does not include benefits and other company perks. Exact compensation may vary based on skills, experience, and location.

What you’ll be doing:

• Manage the end-to-end revenue cycle process including insurance overview, billing, coding coordination, claims submission, and payer rejections.
• Collaborate with accounts receivable specialist to maximize timely reimbursements.
• Collaborate with clinical and administrative teams to resolve billing discrepancies and ensure accurate documentation.
• Identify and resolve insurance claim denials and submit appeals.
• Maintain compliance with HIPAA, payer requirements, and behavioral healthcare regulations.
• Assists clinical staff in providing excellent customer service to all clients.
• Serve as a point of contact for insurance providers, patients, and internal teams regarding billing inquiries.
• Any other duties as required by supervisor.

What you'll need:

• 2+ years in Revenue Cycle Management, preferably within a behavioral/mental health setting.
• Bachelor’s degree required.
• Proficiency with electronic health record (EHR) and billing software.
• Extremely detail-oriented with excellent analytical, problem-solving, and organizational skills.
• Ability to keep confidential medical records of patients.
• Works well in groups as well as individually, with minimal supervision.

Why Forge?

The opportunity:

Our team refuses to compromise on integrity, and we look for talented, driven hard workers who hold the same passion for the pursuit of high quality, evidence-based mental health and substance use care that we do. Our collective passion is driven and embodied by our core values:

• Fulfilling: Our work creates lives that are complete and self-actualized, enabling stronger families and communities – and a therapeutic community rewarded by success
• Optimistic: Our passionate positivity and empathy overcome setbacks and get you to your goals, scientifically and humanely
• Reciprocal: Without mutual trust and commitment, there can be no progress
• Grateful: We profoundly recognize and appreciate the trust of our patients and the commitment of our clinicians
• Evidence-Based: We are committed to measurable outcomes, which provide confidence to our patients and creates a standard of care for ourselves and others

The package:

At Forge, our people are our greatest asset. We’re collaborative, empathetic, and passionate. We learn from our mistakes, we carve out time to breathe, and we are celebrated for our wins. In short, we know that we can’t do what we do without you! So, we designed a comprehensive, competitive benefits package that reflects our appreciation of our people:

• Competitive salary aligned with your experience
• Comprehensive paid time off package
• Annual time off to volunteer
• Parental leave
• Annual continuing education allocations
• Competitive medical, dental, and vision package 
• Annual subscription to a leading meditation app
<