Asst Manager Entertainment Costumes

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Assistant Manager, Entertainment Operations - Costume Operations is responsible for assisting the Entertainment Costume Operations Manager with overseeing the day-to-day operations of the Costume Operations Department, including all aspects of front and back of house operations.  The assistant manager will assist in managing finances, resolving operational challenges and addressing guest and/or team member issues.  While the primary focus may be supporting the scope for ongoing Entertainment costume operations and events, some responsibility will also fall in assisting the Manager with project management and short or mid-range planning.

Essential Responsibilities

• Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and teamwork-driven work setting for all employees.
• Oversee the daily operation of costume venues and areas, including managing staff and process/procedures and providing necessary support for the operations. This includes resolving operational and technical issues within the venues/areas, as well as handling employee and/or guest situations.
• Lead Supervisors and front-line employees in Entertainment Operations, including assignment and delegation of projects and duties, ongoing development, and process improvement.
• Maintain both labor and non-labor departmental budgets. Develop operating budgets and adjust operations as necessary to identify issues or opportunities and control budgets.
• Maintain the operational efficiency and effectiveness of venue/area and/or element. Ensure all elements operate effectively and that all inventories are well maintained and address/resolve any issues as they arise.
• Provide direction, development, and support to supervisors, leads and hourly employees. Communicate feedback and address performance issues, providing recognition, coaching and/or discipline when appropriate and complete employee evaluations annually. Assist in hiring, training, and development of staff.
• Responsible to ensure an annual updated and accurate SOP/GOP available to all employees. Ensure that all compliance training/requirements appropriate to area/element are developed, updated and completed in accordance with annual plan and deadlines.
• Help develop and create weekly work scheduling templates for employees.
• Plan and implement action plans for the department’s future success for employee satisfaction (TSAT) and guest satisfaction (GSAT), including training programs, workforce planning, and rewards and recognition programs.
• Work closely and efficiently with other Entertainment Management, including Production, and park operating departments on specific needs and/or support related to the venue/area.
• Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships. Ensure that discipline is applied in accordance with company procedures and collective bargaining agreements.