Principal Product Manager-Customer Success

Job Requisition ID #

26WD95344

Position Overview

Autodesk is seeking a Principal Product Manager to lead the strategy, launch, and scale of Gainsight as a core platform for our Customer Success Advisors (CSAs) and Customer Success Managers (CSMs). This role is critical to transforming how Autodesk drives customer outcomes, retention, and growth through data-driven customer success practices.

You will operate as an enterprising product leader, owning the end-to-end product vision and execution for Gainsight across a complex enterprise environment. This role requires a sharp understanding of the customer success landscape, the ability to influence without authority, and a deep obsession with delivering measurable outcomes for both customers and the business.

Responsibilities

Product Strategy & Vision

• Define and own the product vision and strategy for Gainsight as a Customer Success platform at Autodesk, aligned to company-level business goals (retention, expansion, customer health, and value realization)

• Translate ambiguous business problems into a clear, outcome-driven product roadmap that balances short-term wins with long-term scalability

• Establish success metrics and KPIs that tie platform capabilities directly to business outcomes for Customer Success and Autodesk overall

Execution & Delivery

• Lead end-to-end execution—from discovery and prioritization to delivery, adoption, and continuous optimization

• Partner closely with engineering, design, research, and Customer Success stakeholders to deliver high-quality, scalable solutions

• Drive disciplined product execution, ensuring on-time delivery while managing dependencies, tradeoffs, and risk

• Continuously assess product performance, adoption, and impact; iterate based on data and customer feedback

Strategic Leadership & Influence

• Act as a trusted strategic partner to senior leaders across Customer Success stakeholder group

• Influence decision-making through strong product narratives, data-backed insights, and a clear point of view—without relying on formal authority

• Champion customer-centric thinking and modern product practices within the Customer Success ecosystem

• Align diverse stakeholder priorities into a shared direction and execution plan

Customer & Business Obsession

• Deeply understand the workflows, challenges, and success metrics of Customer Success Advisors and Managers

• Ensure Gainsight capabilities are not just implemented, but adopted, loved, and driving real outcomes

• Maintain a strong understanding of Autodesk’s business model, customer lifecycle, and growth levers—and reflect that understanding in product decisions

Minimum Qualifications

• 8+ years of product management experience, with demonstrated ownership of complex platforms or enterprise SaaS products

• Proven experience leading product strategy and execution in ambiguous, cross-functional environments

• Strong track record of standing up or scaling platforms like Gainsight, CRM, analytics, or customer lifecycle systems (Gainsight experience is a strong plus)

• Ability to lead through influence, communicate clearly with executives, and align stakeholders around outcomes

• Data-driven mindset with a relentless focus on measurable business and customer impact

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compen