COE-ERS - NETA Testing and Engineering Services Business Development Manager - Remote

POSITION SUMMARY

This position will focus on selling services to specific markets/customers with the goal of driving business from both new and existing customers on a national and/or regional footprint.  This position needs to be able to navigate at all levels of customer organizations, with a focus on identifying opportunities and working with the correct decision makers on those opportunities. This position will identify, document, and drive strategies for key services and/or markets within this position’s area of responsibility. It will also assist the local, direct sales teams with developing strategies and driving business within this position’s area of responsibility. Finally, this position will assist marketing and operations as necessary to develop support structure required to drive performance in the position’s area of responsibility. 

RESPONSIBILITIES

Responsible for aggressively pursuing and closing all business opportunities within the area of responsibility.  Develop and manage Strategic Business Plans around the area of responsibility to drive opportunities. Work closely with local sales and operations personnel driving strategies to grow the services within the area of the responsibility. Also, individually responsible for developing key relationships, identifying potential opportunities, assisting/educating on the quotation of services, working with management and local sales on pricing strategies, closing business, and handling follow up on any customer issues with the area of responsibility. Accurate and complete reporting as well as effective communication with customers, company associates, and management will be essential to the role:

• Develop strategic plans to drive sales and sales growth with the area of responsibility
• Develop key relationships at key accounts to improve partnerships with these client and drive business
• Build and grow service revenue through the profitable sale of services with the area of responsibility
• Form successful working relationships with Service Center Managers, Sales Engineers, Major Account Managers, and Regional/Area Sales Managers to ensure complete customer satisfaction at all levels.
• Meet or exceed sales quotas while supporting management’s strategic objectives.
• Develop and present proposals either directly or in conjunction with the local sales personnel.  Ensure that the ERS quote management system is maintained and updated with proposal activity around area of responsibility to accurately reflect 100% of the outstanding potential for the month, quarter and year.
• Maintain sales records and up to date activity on progress to provide accurate forecasting reports.
• Achieve progressively increasing monthly, quarterly, and annual sales quotas.
• Conduct cold calls and strict follow up on proposals to close contracts effectively and efficiently.
• Communicate with field and corporate associates regarding potential contract issues.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
• Provides technical application support to Sales Engineers as needed on their area of expertise.
• Other duties may be assigned as applicable.        

​COMPETENCIES

​To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. Establishes and maintains effective relationship with customers to gain their trust, respect, and partnership.
• Ethics and Values – Adheres to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
• Timely Quality Decision Making - Makes good decisions in a timely manner based upon analysis, wisdom, experience, and judgement; sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
• Directing Others – Is good at establishing clear directions through communications channels; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with co-workers, management and subordinates on work and results.
• Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks;