Retail Store Manager ( Pasadena, CA )

THE ROLE 

Avocado is currently looking for a Retail Brand Experience Store Manager  to be part of our team in Pasadena, CA! 

• Note on Location: You will be working on-site at our location in  Pasadena, CA. This is not a remote position.
• Note on Pay Transparency: The pay range for this role is $60.000 - $75.000 Yearly, plus potential monthly bonus. The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including level, relevant prior experience, skills, and expertise. This range is inclusive of base salary or hourly rate and bonuses or commissions.

WHAT YOU’LL BE WORKING ON:

OVERALL:

• Create, report, drive and track KPIs / OKRs around sales goals.

• Work alongside the team while providing in-the-moment coaching and feedback on a regular basis.

• Provide feedback and suggestions to management on how to better improve the retail experience.

• Engage with customers and employees as a visible spokesperson and advocate for our brand.

• Manage and coordinate Avocado events within the location, including but not limited to virtual experiences.

• Participate in company initiatives and concept projects.

• Respond to customers who have questions or need assistance in a variety of areas — product information, order updates, issue resolution, etc.

• Provide guidance in determining outcomes for issue resolutions; handle and resolve escalated customer issues and situations as needed.

• Ensure the whole team is well-versed in all products and processes.

• Train the team on all new products released.

• Assist team with managing daily workload of responding to customer emails, chats, and customers in the showroom.

• Provide continual evaluation and feedback of processes and procedures by preparing and administering monthly performance reviews for employee improvement.

• Suggest methods to improve operations, efficiency, and service.

• Ensure calls and overall workload are handled efficiently and effectively.

• Assist guests with resolving customer experience issues and provide an exceptional customer experience unlike any other in our industry!

• Collaborate with teams such as customer experience, production, and logistics in order to maintain a low return rate

• Provide the best customer service in the world!

RETAIL

• Manage the overall condition of our showroom.

• Attend community events and meetings when necessary to represent the store and the Avocado brand.

• Champion our brand's values and be willing to promote the retail experience in your community.

• Manage inventory of sellable products across all channels.

• Ensure the operations of the store are in working order and follow up with correct services for repairs or maintenance, including Wellness Cafe area

• Limit shrink (negative cost) of products and peripherals.

• Ability to lift 200 lbs. and be on your feet all day.

DIGITAL:

• Engage in digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

WHAT YOU BRING

• Minimum of 3 years of retail experience, including retail / store management experience (e.g. at least keyholder) and experience managing store employees.

• Passionate about our brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus!

• Experience in creating, reporting, and tracking KPIs / OKRs around sales goals.

• Previous experience running branded events is a plus.

• Invested in creating a balanced and healthy environment for staff and guests.

• A team player who actively contributes to the team in order to compl