Asst General Manager

Description

•  Operational Management:
  • Oversee daily hotel operations and ensure compliance with brand standards. 
  • Monitor operational efficiency, identifying and addressing performance gaps. 
  • Maintain high standards for cleanliness, maintenance, and service across all departments. 
• Staff Leadership & Development:
  • Assist in hiring, training, and developing staff to enhance performance and teamwork. 
  • Conduct employee evaluations, provide feedback, and foster a positive and productive work environment. 
  • Serve as a mentor to department managers and provide ongoing coaching to staff. 
• Guest Experience:
  • Ensure prompt and professional service to guests. 
  • Handle guest concerns and complaints, working to resolve issues and enhance satisfaction. 
  • Maintain high guest satisfaction scores and implement strategies to drive repeat business. 
• Financial Oversight:
  • Assist the GM in managing budgets, expenses, and revenue streams to meet financial targets. 
  • Monitor financial performance and contribute to strategies for increasing profitability. 
• Administrative Support:
  • Provide administrative support to the General Manager and help implement property-wide strategies. 
  • Act as the Manager on Duty (MOD) and General Manager in their absence. 

Requirements

 Required Skills & Qualifications

• Experience:.Several years of experience in hotel management or a related leadership role. 
• Leadership Skills:.Ability to motivate and manage a team, build strong relationships, and lead by example. 
• Sales & Business Acumen:.A sales mentality to increase revenue and business management expertise. 
• Customer Service:.A passion for delivering excellent customer service and a commitment to guest satisfaction. 
• Operational Knowledge:.An understanding of hotel operations, including front desk, housekeeping, and maintenance. 
• Communication:.Strong communication and interpersonal skills for effective collaboration with staff, management, and guests.