Platform Product Manager (Principal)

About Pair Team

Pair Team is on a mission to connect underserved communities to high quality care as a tech-enabled medical group focused on high-risk Medicaid and Duals patients. Their novel whole-person care model - social, clinical, behavioral - is quarterbacked by a multidisciplinary care team across their network of shelters, food pantries, and other community partners leveraging Arc, their proprietary care management platform. Pair Team is one of the largest providers of a high-needs case management benefit in California and on track to build the country's largest clinically-integrated network of community-based organizations. They have demonstrated an ability to engage a hard to reach patient population and address gaps in care, including a 56% reduction in ED visits and a 26% reduction in hospital admissions.

• Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team
• Axios: Pair Team collects $9M for Medicaid-based care

About the Opportunity

As a Principal Product Manager at Pair Team, you will play a critical role in building a technology-enabled service that improves healthcare access and outcomes for underserved communities. You will own the product roadmap and drive execution with engineering, design, and data science. You will work on mission-critical products that shape the direction of the company.

This is a fully remote position. 

What You’ll Do

• Help define the entire product roadmap in partnership with the exec team
• Own the delivery of new products and feature improvements from start to finish
• Conduct and use customer research and data insights to improve the product
• Collaborate with thought partners in engineering, design, data science, and operations to discover and execute on new product opportunities
• Set the tone for the entire product team

What You’ll Need

• 5+ years of experience in product management
• 3+ years of experience as a software engineer
• 3+ years of experience with an early-stage startup
• Strong technical and complex product problems solving skills
• Ownership mindset – own driving results for the mission, business, and customer experience
• Excel in thought partnership with engineering, design, and data science
• Experience conducting qualitative research (customer interviews) and quantitative analysis to make product decisions
• Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”)
• Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder
• Experience with a digital health is a plus but not required

Our Values

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

Because We Value You:

• Competitive salary: $180,000 - $210,000 (DOE)
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• $50 employer contribut