Design and Technology Engagement Coordinator

Position Title & Department:

 Design and Technology Engagement Coordinator; Career Development Center Posting #

5574

Department Description: The Career Development Center supports students in developing and achieving career goals that lead to meaningful lives.

 

University Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Design and Technology Engagement Coordinator plays a key role in implementing user-centered design principles to drive the utilization and active adoption of the University of San Diego Career Development Center’s career technology resources by students, alumni, employers, campus partners, and the larger Torero community. Under the guidance of the Associate Director of Communications and Assessment, they conduct user research, design user flows, and optimize the Center's website and administrative panels, ensuring an intuitive, effective and growth-oriented user experience across all platforms.

As part of a cross-functional team, the Coordinator encourages innovation and creativity to explore new design ideas and targeted engagement strategies that improve user interaction with the Center’s technology stack. They produce compelling marketing collateral and execute proactive outreach initiatives to enhance the digital experience while supporting the Center’s commitment to inclusive excellence. By integrating user feedback and platform data, they ensure that all digital materials and resources are engaging and aligned with audience needs to maximize platform utilization.

In addition, the Coordinator collaborates closely with the employer, counseling, and design teams to make technology resources accessible and beneficial to a wide range of users. Their contributions play a vital role in advancing the Center's vision of launching the lives of changemakers and its mission of empowering students and alumni in the pursuit of career paths that lead to personal and professional fulfillment.

Duties and Responsibilities:

Design and Technology Engagement Coordination and Support

• Coordinates student, alumni, and stakeholder engagement for the Career Center technology stack (Handshake, PeopleGrove, Big Interview, etc.) by applying user-centered design principles to strategic targeted promotional campaigns and proactive user outreach. Executes direct outreach initiatives within the Handshake, PeopleGrove platforms and other tech assets to increase active user participation, profile completions, and network activity.
• Conducts user research to understand the needs of Career Development colleagues, ITS, students, alumni, employers, faculty, parents, and administrators and use the findings to inform design decisions.
• Produces high-impact marketing collateral (digital assets, social media, and print) designed to drive specific user actions, platform registrations, and engagements. Designs and maintains the Career Development Center's website in Cascade, ensuring it is visually appealing, user-friendly, accessible, and responsive across various devices and browsers.
• Supports the integration of digital tools by collaborating with career counselors, staff, and campus partners to embed resources into existing student touchpoints and workflows.
• Monitors user behavior to identify friction points, implementing design updates to improve platform utilization.
• Collaborates with the employer, counseling, a