Director of Strategic Programs - Property Management / Real Estate

Director of Strategic Programs

Pratum is seeking a highly organized, resourceful, and collaborative Director of Strategic Programs to serve as a key member of the leadership team, responsible for driving operational efficiencies, aligning departmental priorities, and ensuring the seamless execution of strategic initiatives. This role will oversee, optimization of workflows, that will streamline daily operations and foster collaboration across departments to enhance productivity and service excellence.  Among other key responsibilities and initiatives, the role will lead the development, consolidation, and maintenance of Standard Operating Procedures (SOPs) across all business functions. This role is pivotal in ensuring operational consistency, regulatory compliance, and knowledge sharing across our company.

The ideal candidate will be a strategic thinker and a skilled communicator with deep experience in multi-family property management operations and a strong command of tools such as SharePoint, Microsoft Office Suite, and Yardi. This individual will work cross-functionally with department leaders and the Director of Learning & Development to ensure SOPs are not only documented but also effectively communicated and trained across the organization.  This role will join an organization that is committed to excellence in property management and service delivery. We foster a collaborative, inclusive, and growth-oriented culture where innovation and operational excellence are celebrated.

This is not a remote role.  This position will be based out of the company's Gaithersburg, MD headquarters location.


Duties and Responsibilities – The key items are enumerated here, but other responsibilities, projects, tasks and duties may be assigned by executive leadership as the role and the company evolve.
 

• Operational Leadership: Develop and implement operational strategies that enhance efficiency, streamline processes, and improve service delivery.

• SOP Development & Management
  • Draft, consolidate, and maintain comprehensive SOPs across all departments including Property Management, Accounting, HR, Compliance, Technology, Legal, and Marketing.
  • Ensure SOPs align with HUD, Fair Housing, OSHA, GAAP, and all applicable federal and state regulations.
  • Establish and manage a centralized SOP repository on the company’s SharePoint intranet, ensuring accessibility and version control.

• Cross-Functional Collaboration
  • Act as a bridge between executive leadership and departments, ensuring alignment of priorities and fostering collaboration to achieve company goals.
  • Partner with department heads to gather operational insights, define best practices, and translate them into clear, actionable procedures.
  • Lead recurring SOP review cycles with stakeholders to ensure content remains current and relevant.
  • Serve as a unifying force to keep leadership aligned and on schedule with SOP-related initiatives.

• Strategic Execution: Oversee the execution of key initiatives, ensuring projects remain on schedule and meet organizational objectives.

• Training & Communication
  • Collaborate with the Director of Learning & Development to convert SOPs into engaging training content and learning modules, ensure cohesive training across teams on new initiatives, fostering a culture of accountability, innovation, and continuous improvement.
  • Support the rollout of SOPs through written communications, presentations, and live or recorded training sessions.
  • Act as a company ambassador for operational excellence and continuous improvement.

• Project & Change Management
  • Prioritize and manage multiple SOP initiatives simultaneously, ensuring timely delivery and stakeholder engagement.
  • Monitor adoption and effectiveness of SOPs and recommend improvements based on feedback and performance metrics.

• Bachelor’s degree in Business Administration, Operations, or related field strongly preferred.
• 7+ years of experience in mult