Store Manager and Assistant Store Manager various Melbourne Locations

The Body Shop Australia is currently recruiting for a Store Managers and Assistant Managers for various locations across Melbourne. You’ll be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team deliver retail excellence, strong sales results, and engaging customer experience.

Current Salaries Based on Store Grading:

• Store Manager Airport West: $62,500
• Assistant Manager Highpoint: $58,500
• Assistant Manager Pacific Werribee: $58,500

(please note that our salaries based on store grading are currently under review with increases projected to take place from July 2025)

Your role in a nutshell:

• Store Manager: To be an inspirational leader with enthusiasm for our brand and believe in the way we do business. With beauty retail expertise that is second to none, you will drive the store and the team to deliver retail excellence, strong sales results and engaging customer experience.
• Assistant Manager: With your high levels of enthusiasm for our brand and belief in the way we do business you will share responsibility with the Store Manager to drive the store and team to deliver retail excellence and strong sales results.

Key duties of a store manager:

• Customer Experience - We want someone who will shape a customer focused store experience by leading the team to drive customer engagement and bring the brand to life.
• Performance - We’re looking for someone who will be able to control and meet sales and performance targets with outstanding planning and organising skills.
• Operations - Our Store Managers need to have exceptional stock management skills, and the ability to monitor/manage change.
• Expertise - Our Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
• Teamwork and People Management - Our Store Managers are outstanding communicators and are confident in managing a team in accordance with the store's needs. They are flexible and responsible role models who successfully attract and retain people who reflect the brand.

Key duties of an Assistant Manager:

• Customer Experience - As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day-to-day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
• Delivery - Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever-changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
• Teamwork and People Management - Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.

Benefits

• Regular working hours
• Generous staff discount
• Incentives for meeting KPI and store targets
• Service rewards for loyal employees
• Up to 3 Kindness Days per calendar year to volunteer at any charity or voluntary organisation
• Time in Lieu policy
• Learning and Development Program

What we look for

• Confident in meeting sales and performance targets
• Outstanding planning and organising skills
• Experience of using data provided to make sound commercial and business decisions
• Ability to work collaboratively within a feedback culture
• Team coaching and development
• Outstanding communication and operational skills
• Leadership