Account Manager - Sideline Store

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States.  Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

WORK TYPE:  Onsite

WORK HOURS : Monday - Friday between 7:30am - 4pm CST

LOCATION DETAILS: BSN Sports Headquarters - Farmers Branch, Texas

HOW YOU WILL MAKE AN IMPACT:

BSN Sports is hiring an Account Manager for our Sideline Store team! An Account Manager leverages phone, email and remote conferencing tools to cultivate relationships with onsite "advocates" who will promote their individualized websites.

WHAT YOU WILL DO:

• Outbound calling and emailing to existing advocates
• Collaborating with advocates to drive incremental traffic and sales on their Sideline Store websites
• Assist customers with store re-designs and modification requests
• Leverage CRM application to keep in touch with stakeholders onsite and motivate them to promote their online stores
• Answer all forms of customer communication including phone calls, emails and chats.
• Updating CRM application with current contact info, interaction notes, and follow-ups
• Recognize leads for future sales to pass along to Sales Professionals and Sales Management
• Work on special projects including but not limited to outbound calling campaigns.
• Resolves complex problems effectively by separating key issues and generating multiple solutions.

QUALIFICATIONS:

Knowledge/Skills/Ability

• Must be proficient in Microsoft Office.
• SAP experience preferred.
• Have a willingness and desire to serve customers.

Education/Experience:

• 1-2 years Inside Outbound Telesales/Customer Service experience required.
• Bachelor's degree preferred, recent college graduates are encouraged to apply.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for Extended Periods: The position typically requires sitting for long hours at a desk or workstation while making or receiving phone calls. This may involve extended periods of typing, writing, or using a computer.
• Focus and Attention: The job demands sustained focus and attention, often requiring multitasking (e.g., listening to a customer while inputting data on a computer).
• Office Setting: The position is typically performed in an office environment, which can be either in an open-plan workspace or in a cubicle. Employees often work at desks equipped with computers, headsets, and telephones.
• Team Collaboration: Inside sales phone position may involve collaborative elements, where employees interact with team members, managers, or supervisors. While calls are often individual, there may be frequent communication for updates, strategies and team goals. ​

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.