Manager, Practice Operations II

Job Profile Summary

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises all levels of employees.  Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Hours: 40 hours weekly

Location(s): Lung Specialists of the MV, Lowell Infectious Disease, and LMG Psychiatry.

Job Description

1. Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate’s degree in business, healthcare, or a related field and two (2) years of relevant business experience or High School Diploma or GED and four (4) years of relevant business experience.

2. Two (2) years of healthcare management or practice management experience working directly with physicians and practice members.

Preferred Qualifications:

1. Five (5) years of healthcare management or practice management experience working directly with physicians and practice members.

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Manages daily practice operations of one or more employed practices to ensure efficiency, patient flow and patient/employee satisfaction.

2. Responsible for day-to-day personnel issues including: hiring, conducting formal performance evaluations, discipline and coaching/mentoring practice personnel. Ensures comprehensive orientation plan is conducted for all new employees. Ensures staff compliance with policies and procedures.

3. Monitors and controls practice expenses. Maintains records of accounts payable, approves expenditures and requests payment of bills.  Responsible for selection, purchase and delivery of equipment, furniture and supplies.

4. Conducts monthly meetings for all practice providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care, satisfaction with service and resolution of problems.

5. Works collaboratively with the billing and finance departments to fully understand the practice’s AR, denial trends, referral management and areas of improvement/training needed by staff and providers.

6. Assists in preparation and implementation of annual practice budget. Responsible for managing operations to the monthly budget and monitoring expenses and revenue.

7. Works collaboratively with Physician Services to ensure practice meets required compliance and clinical competency thresholds, OSHA regulations, Meaningful Use measures, AQC and MSSP quality measures.

8. Promotes the provision of cost-effective, high-quality health care services for patients, with emphasis on patient satisfaction.  Implements and supports a system of performance improvement to ensure effective and efficient use of resources and smooth patient flow, while adhering to budget and optimizing physician productivity.

9. Serves as liaison between practices and various hospital departments (Physician Services, Information Services, Purchasing, PHO, Finance, etc.)

Tufts Medicine benefit package Includes:

• Competitive salaries & benefits

• Medical, Dental, and Vision benefits that start on day one

• 403(b) retirement plans with company match

• Tuition reimbursement

• Free on-campus parking

• Guaranteed hours and set schedules

• Professional Growth opportunities

• NO late nights!

Pay rates shown are estimated by and do not reflect the actual rates of Tufts M