Retirement Plan - Client Relations Specialist TRAC Support

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Title: Retirement Plan - Client Relations Specialist

Location: Hybrid - Quincy, MA metro area ONLY

Get To Know The Team:

SS&C Retirement Solutions is a market-leading provider of technology, retirement recordkeeping and outsourcing solutions. As the third-largest provider of retirement services, we have over 250 institutional clients that use our platforms and services to participate in the defined contribution, IRA, and retirement income markets. SS&C Retirement Solutions aspires to be the partner of choice for the industry’s leading retirement plan providers by offering tailored solutions that help drive providers’ vision, reinforce their value proposition, and support their strategic goals.

Why You’ll Love It At SS&C!

• Flexibility: Hybrid Work Model & Business Casual Dress Code, including jeans
• Your Future: Generous 401(k) Matching Program, Tuition & Professional Development Reimbursement Opportunities.
• Work/Life Balance: Unlimited Personal & Vacation Time Off, Sick Leave Policy, Paid Company Holidays
• Your Well-being: Medical, Dental, Vision, Life Insurance, Short & Long-Term Disability, Global Employee Assistance, Parental Leave, and more
• Diversity & Inclusion: Committed to Being an Organization that Welcomes, Celebrates, and Thrives on Diversity
• Training: Hands-On and Customized by your Team, including Technical and E-Learning Resources
• Extra Perks: Discounts on fitness memberships, cell provider, childcare, travel, and more!

What You Will Get To Do:

• Apply strong problem-solving skills to research and resolve client-reported issues
• Prioritize client requests based on impact and severity of the issue
• Work with programmers to troubleshoot potential system defects/limitations
• Communicate complex concepts in client-friendly language
• Provide 24x7 Production Support to retirement plan clients
• Become a Subject Matter Expert on SS&C Retirement Solutions system functionality and products
• Collaborate with Product Owners and Development teams on system needs

What You Will Bring:

• Bachelor’s degree and 2 years of work-related experience or Master’s degree or 4 years equivalent work-related experience   
• Knowledge of retirement plan industry is preferred
• Customer Service experience
• Attention to detail
• Curiosity and the desire to learn
• Excellent verbal and written communication skills

• Efficient time management with strong organizational skills and able to work in a fast-paced team environment
• SQL, PowerSelect, or TSO knowledge a plus
• Able to work in the local office 4-6 days per month.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. 

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SS&C is an equal opportunity employer and values a diverse and inclusive workplace.  All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here.   SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities.  If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.