Patient Care Coordinator for Total Joint Program

Description

Who we are:

Aligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting an experienced Patient Care Coordinator to join our diverse group of talented professionals and support our Total Joint Program. You will report directly to the Clinical Director of Operations (CDO). 

What you will do:

• Participate in the day-to-day management of our Total Joint Programs alongside the Total Joint Program Manager.  
• Prepare all total joint patients for their upcoming surgery 
• Advanced understanding and utilization of PatientIQ, are patient engagement platform used to deliver information to the patients 
• Ensure patients are added into EMR at least 60 days in advance of their surgery via PatientIQ. Troubleshoot issues with CDO. 
• Arrange home PT 30 days in advance of surgery 
• Enter and document 'patient care management" and “remote therapy monitoring” codes in EHR/APM at least 30 days in advance of patient surgery. 
• Confirm medication protocols and send in prescriptions with clinical oversight 7-10 days before surgery. 
• Answer emails/phone calls for patients scheduled for surgery within 24 hours.? 
• Support questions for post op patients after their surgery with assistance of CDO. 
• Maintain/manage day to day with purchases including but not limited to: 
•      Ice machines (rental and cash pay) 
•      CBD products 
•      Venodyne compression devices 
•      Nutrition supplements

We’d love to hear from you if you:

• Well-developed organizational and multitasking skills 
• Ability to manage responsibilities in a fast paced, clinical environment 
• Excellent customer service skills 
• Attention to detail 
• Ability to adjust and adapt as doctor and patient needs change 
• Ability to prioritize and manage multiple, competing tasks at once 
• Fast learner and able to pick up new things quickly 
• Dedicated/hard worker willing to go above and beyond 
• Well-developed time management skills 
• Works well with others and has a positive attitude 
• Strong interpersonal and communication skills 
• Interest in the medical field is required; experience is preferred 

What we offer:

We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

Equal Opportunity Employer

Aligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.