Customer Service Representative

Work Flexibility: Hybrid

First Shift - Monday to Friday 8 - 5 (flexible schedule)

Overtime based on business needs

Who we want -

• Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.  You will be the face of Stryker!
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What you will do -

• Act as the customer service role model and expert for the branch. Maintain customer accounts and reconcile invoices for accounts receivable and provide guidance and support to the branch management.
• Assist with processing transactions in order entry and resolving customer service related issues. 
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
• Assist branch management by addressing issues when necessary
• Through a combination of on the job experience and personal learning this person has developed into the key contact for related processes.
• Responsible for a higher level of responsibility for account resolution and process improvements.
• Provide phone support for inquiries from sales and healthcare professionals
• Train and support new team members and other team members with problem resolutions and proper operations protocol
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Understand and implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
• Review aging billings and send out weekly to Sales Management.
• Assist with the collection of data for monthly quality self-audits.
• Review and distribute customer dispute reports.
• Resource and process expert for US Field Operations.

What you need -

• High School diploma or equivalent - required
• 2+ years of customer/account management/professional experience - required
• Must have the ability to work flexible hours, as needed to support the business needs.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.