Order Entry Specialist

Description

 Essential Cabinetry Group is a leader in cabinet manufacturing throughout the U.S., delivering high-quality, customizable cabinetry solutions that blend innovative design with exceptional craftsmanship. Guided by our core C.A.R.E. values—Customer Focus, Accountability, Respect, and Excellence—we are committed to exceeding customer expectations and enhancing the heart of every home we serve. We offer a comprehensive benefits package designed to support our employees' health, well-being, and professional growth. Our benefits include medical, dental, vision, and life insurance, a 401(k) retirement plan with company match, and so much more! We are currently seeking a highly motivated and qualified candidate to fill the role of Order Entry Specialist. This full-time, 1st Shift position is based in Rockledge, FL, and offers an exciting opportunity to join our team and contribute to a culture built on quality, integrity, and teamwork.   

The Customer Care Order Entry Specialist is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing systems, checking those entries for accuracy, and alerting the CARE Relationship Specialist if information for entry is not complete or clear. 

Requirements

•  Model ECG’s Core Values especially our commitment to Customer Focus to ensure a positive, consistent Dealer Partner experience. 
• Accurately and efficiently enter Dealer Partner orders into our order entry systems. 
• Understand and correctly use our FreshDesk Ticket system to manage order process.   
• Understand and use our digital communication tools such as email, FreshDesk, TEAMS, and RingCentral. 
• Support other functions of the Order Entry team such as sending confirmations, 2nd checking orders, and covering phones when needed.  
• Support the dept CAD Specialist and the accurate delivery of CAD drawings to our Dealer Partners.  
• Performs other related duties as assigned by the Dir of Customer Experience and/or Order Entry Lead.
• Must exhibit a Passion to Win Mentality
• Must have the ability to accurately and efficiently execute data entry tasks
• Must be results oriented, driven by achievement of established standards
• Must be a driven problem solver that acts with both urgency and empathy 
• Excellent verbal and written communication skills. 
• Excellent organizational skills and attention to detail.
• Must be Detail Oriented and Organized
• Must be deadline motivated
• Must be accuracy motivated
• Must be a team player

  Qualifications

• High school diploma 
• Valid state-issued motor vehicle license
• Experience in general computer applications
• Cabinet industry or shelter goods industry experience strongly preferred