Receptionist/Customer Service

Description

Are you an avid college or professional sports fan who enjoys working on a team in a fast-paced environment? Do you enjoy serving people through customer service and offering support across multiple departments? Are you interested in working at a dynamic company that was voted the 7th best place to work in Middle Tennessee in 2024? Are you interested in working for a fast-growing, high-paced company? If the answer is yes, you may be a great candidate to join us at Logo Brands!

Logo Brands is a family-owned business that has grown from a two-car garage to a leader in the collegiate and professional industry for sports-licensed products, currently sitting as the #1 licensee for hard good sports products. 

We’re growing, and we are looking for the right candidate to join our team as a receptionist and customer service representative. The successful candidate will demonstrate an excellent ability to multi-task, focus on having a customer-first attitude, and is willing to step in and help where needed.

Responsibilities 

This position will work with multiple departments and will focus on these areas:

· Field customer service inquiries and assist in solving customer issues

· Handle all customer service calls and emails for DS350 and DS450.

· Monitor all orders for DS350 and DS450 and warranty account

· Answer, screen, and forward incoming phone calls to the appropriate person or department

· Provide basic and accurate information in-person and via phone/email

· Receive, sort, and distribute daily mail/deliveries, including mailing out tent parts and bills

· Order office supplies and keep inventory of stock for both our warehouse and office

· Perform duties such as filing, photocopying, transcribing, and faxing

· Handling any building issues with the landlord.

Requirements

Qualifications

· Proficiency in Microsoft Office Suite

· Positive attitude

· Ability to communicate effectively through verbal and written communication

· Ability to be resourceful and proactive when issues arise

· Multitasking and time-management skills, with the ability to prioritize tasks

· Customer service attitude

· Excellent organizational skills and willingness to learn and grow.

· The ability to meet deadlines and a willingness to help where needed.

Education/Experience/Preferred Skills

· Ability to communicate succinctly and effectively through verbal and written communication

· Experience working in a customer service or receptionist role

· Knowledge of collegiate and professional sports teams a plus