Jobs and Careers

Residential Account Manager

Sparks Glencoe, MD, US, United Statesfull_timeVerifiedPosted 28 Jul 2026

💰 $65,000/yr($55,000/yr – $65,000/yr)

About the role

Responsive recruiter

At SERVPRO Team Wall, we don't just restore homes—we help restore peace of mind. Every day, our team helps homeowners navigate some of the most stressful situations they'll ever face, and we're looking for someone who is passionate about delivering an exceptional customer experience from start to finish.

We're seeking a Residential Account Manager who thrives on building relationships, providing outstanding customer service, and helping homeowners through the restoration process. In this role, you'll manage residential mitigation and reconstruction projects from the initial lead through project completion, serving as the trusted advisor for homeowners every step of the way.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Commission: $55,000-$60,000 base plus commission!

Key Responsibilities:

Convert residential leads into signed contracts
Serve as the main point of contact for customers, adjusters, and internal teams
Deliver and explain estimates, follow up with customers, and close sales
Provide regular project updates and ensure top-tier customer experience
Support invoicing, collections, and documentation as needed
Collaborate daily with Operations, Estimating, and Intake teams

What We’re Looking For:

Strong communication, presentation, and organizational skills
Ability to balance customer needs with internal processes
Knowledge of restoration, insurance, or construction industries a plus
Solution-driven mindset with patience, urgency, and professionalism
Ability to attend daily/weekly team meetings and occasional travel

Company Benefits:

401k +matching
Medical/Dental/Vision
Generous PTO policy
Training & Development

Compensation: $55,000.00 - $65,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.