Client Service Operations Senior Manager, AVP

Who we are looking for

The candidate will be expected to manage the day-to-day operations, covering Portfolio Control, Information Delivery, Operational Control Framework, Cash Administration, Transitions, Static Data Management, Front Office Data Control, and End Client Reporting functions.

The candidate is also expected to provide analytical support in any new client onboarding lifecycle as it

pertains to our BAU operating model. The candidate will also have to make sure that all aspects of the team`s activities are considered as part of the onboarding process and participate in BUAT / CUAT /

Parallel testing and all other specific tasks that need to be completed ahead of a client conversion.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration, and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity, and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As a Front to Back Client Service Operations Senior Manager, you will

• Using provided tools, review accounts for issues associated with Portfolio Health
• Provide support to the Portfolio Manager on operational issues, provide command
• Control over inquiries, escalations, and activities directly supporting the related scope/ Client
• Act as the escalation contact for Client Middle Office Teams on more complex queries/issues / breaks requiring an end to end portfolio services support
• For assigned accounts process month-end close functions (validate and sign-off on balances, review for non-base balances)
• Preparation, validation and delivery of financial reports according to client requirements
• Assisting Client and Internal Temas with queries
• Identify data or account trends for discussion in group meetings
• Interact with all IMS teams (Accounting, Corporate Actions, Trading, Performance)
• Remain familiar with backup procedures when system applications and/or transmission problems arise
• Build cooperative and professional internal/external relationships achieving group and client goals
• Utilize all available resources throughout SSC, not limited to IMS
• Cover various management functions and desk coverage when necessary
• Interact with clients and be prepared to represent the Cash Admin team in front of a client
• Prepare oversight reports for audit where applicable
• Act as the Governance lead for offshore locations where applicable
• Take ownership of issues to resolution, and engage teams as needed to gain consensus

What we value

These skills will help you succeed in this role

• Strong critical thinking, problem-solving, and decision-making skills
• Team and project management experience
• Good client service skills
• PC literate: Word, Excel, PowerPoint, etc

Education & Preferred Qualifications:

• Experience in an asset management / middle office role
• Experience in IBOR considered a plus
• Good time management, organizational, and team working skills
• Strong communication skills with audiences of different levels of seniority
• Must be self-motivated, adaptable, and show initiative in different circumstances and under pressure
• Flexibility in working outside of your responsibilities and areas of expertise
• Master’s Degree in Finance, Accountancy or Business related degree
• Min. 8 years of experience in a Fund Accounting environment is necessary
• Customer service experience
• Obtained or studying towards obtaining a professional accountancy qualification would be advantageous
• Very good working knowledge of Excel
• Excellent English skills

What we offer:

• Hybrid working model- split between working from home and working from the office
• Multisport card
• Employee savings plan
• Premium life insurance package
• Gold medical package for employees and their families partner and children)
• Additional holidays -Birthday Day Off, 3rd and 5th year anniversary Day Off, Managers Day Off
• International operating environment
• Language classes
• Soft skills training
• Technical workshops
• Development sessions with a mentor
• Diversity of opportunities across a range of challen