Loss Mitigation Spec II

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Loss Mitigation Specialist II performs a variety of activities related to reducing potential losses from problem accounts. Specializes in or leads the activities of one or more of the following areas: Loss Mitigation, Bankruptcy, Probate, and Workout.

The Loss Mitigation Specialist II is responsible for managing a high volume of manual account work across multiple banking products within the deceased customer process. This role requires a strong understanding of regulatory and compliance obligations, ensuring all actions align with internal policies and procedures. Specialists must navigate and reconcile information across numerous systems of record, demonstrating exceptional attention to detail and accuracy. The position demands consistency, organization, and a strong sense of ownership to safeguard the bank through precise and timely handling of sensitive deceased-related tasks

Depth & Scope:

• Area (s) assigned are more complex in size
• May meet with Customers in person to discuss workout possibilities
• Works with Customers or agents of Customers to resolve delinquency and avoid default or adverse action
• Assists Customers in processing insurance claims and requests for contractual rebates
• May initiate processing and resolution of bankruptcy, foreclosure and workout activities for assigned accounts, focusing on home-ownership counseling activities and negotiating workout solutions and ensuring prompt resolution of legal matters
• Coordinates with attorneys, trustees, debtors and others to research estates in bankruptcy, probate or workout in various states to minimize losses and maximize recoveries
• Coordinates subsequent asset sales and other collection and recovery activities to secure maximum payback for Company owned property
• Reviews accounts for adherence to department policies as well as state and federal laws and regulations. Corrects any deficiencies with appropriate personnel prior to moving forward in process
• Completes necessary account documentation, involving inside and outside personnel as needed, and recommends accounts to be reviewed for foreclosure, repossession, charge off, and or litigation
• May initiate loss mitigation activities after approval of foreclosure. May coordinate auctions and other collection and recovery activities to secure maximum payback for Company owned property
• Recommends negotiated settlements to maximize recovery and minimize losses. Attends property sales and assists in developing and executing bidding strategies
• Reviews loan files on bankrupt accounts to determine if fraud is involved. Takes appropriate action dealing with attorneys and trustees to challenge bankruptcy if appropriate
• Processes and collects insurance claims and refundable contract premiums including primary insurance, Gap insurance, service contracts, and other source of revenue available on assigned accounts
• Analyzes Customers financial situation and recommends appropriate forbearance action
• Represents Company at bankruptcy, probate and workout hearings

Education & Experience:

• 2 year degree or equivalent experience
• 5+ years related experience required
• Proven knowledge and experience in effective collection regulations, techniques and practices
• Detailed knowledge of loan agreements and security agreements
• Proven ability to understand and apply bankruptcy law, principles and practice related to real estate transactions
• Knowledge of real estate investor and insurer guidelines
• Knowledge of foreclosure procedures and legal and regulatory guidelines, including mobile homes and agency loans (VA, HUD and others)
• Knowledge of legal regulations relating to real estate resale after foreclosure
• Good communication skills, both verbal and written
• PC skills
• B