ERIEBANK, Commercial Trainer

Description

This role helps the commercial lending and services teams improve their ability to change and become more efficient. It includes creating, coordinating, and providing solutions to improve performance and efficiency at different team levels. The Training and Development Specialist also helps the bank's commercial lending and commercial services employees with professional development and continuous learning. The Trainer is responsible for designing, implementing, and evaluating training programs for commercial lending operations to ensure employees have the necessary skills and knowledge for effective performance.

This position is critical in developing a knowledgeable, competent, and compliant commercial lending team, contributing to overall organizational success and growth. The Training & Development Commercial Lending Specialist position includes responsibilities such as:

• Program Development:
• Create tailored training programs for commercial lending, including online modules and workshops aligned with company objectives and regulatory standards.
• Training Delivery:
• Lead interactive training sessions using role-playing and case studies, employing in-person, virtual, and blended learning methods.
• Performance Assessment:
• Evaluate program effectiveness through assessments and feedback, identifying areas for improvement based on participant input and industry trends.
• Subject Matter Expertise:
• Stay updated on commercial lending trends, regulations, and best practices, providing expert support for complex lending issues.
• Content Focus:
• Design specialized banker training covering various roles and client interactions for continuous skill development.
• Collaboration:
• Collaborate with stakeholders to analyze training needs and develop targeted programs.
• Documentation and Reporting:
• Maintain records and generate reports to highlight program effectiveness and improvement areas.
• Compliance and Standards:
• Ensure adherence to industry regulations and organizational policies, fostering a culture of compliance and ethical practices.
• Continuous Improvement:
• Proactively enhance training methods and content using innovative solutions and technologies.

PROVIDE ENHANCED CLIENT SERVICE

The trainer will build and facilitate role-specific content focusing on building client relationships and utilizing vital sales tools to customize the client experience. This includes incorporating these skills with processes and procedures. Prioritizes opportunities to improve employee’s knowledge to impact our clients positively. In addition to employee education, the Training & Development Commercial Lending Specialist will also collaborate to develop the client's educational experiences.

FOSTER OUR CULTURE

Leads a positive, fun, and engaging training environment that fosters innovative learning and ensures every employee feels encouraged and valued. Introduces and demonstrates the Bank’s Vision, Mission, and WOW Promise Service Standards. Seek volunteer opportunities at local community events to support our community bank efforts.

PROMOTE DIGITAL AWARENESS

Stays abreast of products and regulations. Continually seeks enhanced virtual training solutions to save costs and position the bank for long-term growth. Demonstrates forward thinking by introducing, enhancing, and supporting the culture, technology, and dependability of the SMART Centers. Provides leadership in communicating technology enhancements and fixes for software upgrades. Administers keen focus on sales tool solutions for exceptional client experiences. Responsible for updating and communicating training opportunities for all employees.

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

Keeps the integrity of intranet training resources by updating procedures as vital. Collaborates with other departments to identify training refresher opportunities. Enhances the mentor/employee relationship through continued development and measurable recognition. Supervises employee progress and is accountable to provide additional learning moments. Supports frontline questions via the Training Department email group and bell extension.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

To help enhance training skills and industry knowledge, take advantage of various development opportunities by enrolling in industry-related webinars and bank-offered courses. Looks for opportunities to improve processes and procedures and utilizes futuristic training methods to ensure enthusiastic, effective training sessions. Is cross-trained to support all training department strategic goals. As professional development and experience is acquired, there will be opportunities for promotion.