Technical Engineer (Amazon Connect and CloudWatch)
Global RabbitsAbout the role
This is a remote position.
Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources. We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.Requirements
-
5+ years of experience in software development or cloud/DevOps engineering.
-
Strong knowledge of Node.js (v18+), Python, JavaScript .
-
Advanced AWS experience, including IAM, VPC, networking basics .
-
Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
-
Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
-
Familiarity with incident/problem management , observability, and automation scripting.
-
Experience with Terraform/CloudFormation for monitoring infrastructure.
-
Advanced spoken and written English.
Responsibilities
-
Amazon Connect & Telephony
-
Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer .
-
Configure telephony/VoIP integrations, including SIP, routing, and call handling.
-
Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs .
-
Customize agent dashboards/CCP using JavaScript/React .
-
-
Cloud Monitoring & Observability
-
Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces .
-
Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
-
Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell .
-
Implement monitoring infrastructure as code using
-
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s