Director Food and Nutrition Services

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

$106,059.00 - $121,908.00 - $144,206.00

 

 

Baystate Health is seeking an experienced and dynamic Regional Director of Food & Nutrition Services (FANS) to lead a high-performing team dedicated to delivering exceptional service to our patients, staff, and visitors. This leadership role reports to the Senior Director of Hospitality and oversees FANS Managers, Supervisors, and a diverse operational team at Baystate Wing (Palmer), Baystate Noble (Westfield), and Baystate Franklin (Greenfield).

As a key member of our Hospitality leadership, you will guide strategic planning, operational excellence, and regulatory compliance across a multi-location system—ensuring our services live out the Baystate Mission, Vision, and Values while prioritizing Safety, Quality, Experience, and Value.

RESPONSIBILITIES: The Director of FANS is responsible for all financial, operational, and personnel aspects of the department, including staff development, patient and staff experience, procurement, and safety. This leader will represent FANS at internal meetings and public events, build collaborative relationships across the system, and foster a culture of caring and excellence.

We are seeking a strategic thinker with demonstrated success improving performance, optimizing resources, and integrating evidence-based best practices.

Leadership & Operations

• Provide effective leadership and direction to ensure seamless operations of multi-site food and nutrition services.
• Develop departmental goals, objectives, and performance standards aligned with organizational priorities.
• Foster a positive, professional, and collaborative environment that supports diversity, engagement, and high performance.
• Represent the department at administrative meetings and serve as a consultant across the organization.

Financial Management

• Develop, recommend, and manage operating and capital budgets.
• Proactively forecast and adjust operational budgets to meet financial targets.
• Ensure cost-effective use of resources while maintaining high-quality service standards.
• Oversee procurement processes and partner with Materials Management on capital equipment evaluation.

People Management

• Direct the hiring, training, evaluation, and development of departmental staff.
• Oversee scheduling, performance management, corrective actions, and HR policy implementation.
• Address employee development needs and resolve personnel concerns.

Quality, Safety & Compliance

• Ensure compliance with regulatory agencies such as Joint Commission and DPH.
• Maintain departmental policies, procedures, and quality assurance programs.
• Oversee recipe standardization, food safety, infection control, and production of modified diets per Clinical Dietitian requirements.
• Lead performance improvement initiatives using quality improvement methodologies.

Customer Experience & Collaboration

• Build and maintain strong relationships with key stakeholders, including patients, clinical teams, and support departments.
• Coordinate patient, café, and catering menus with FANS leadership.
• Ensure operations meet customer needs and drive high satisfaction across all service areas.

QUALIFICATIONS: 

• Bachelors degree, required
• Masters degree, preferred
• ServSave Food Handlers Certified, required
• 5 years of food service management, required
• Multi-service support, preferred

SCHEDULE:

• Full-time

LOCATION:

• Baystate Wing Hospital
• 40 Wright St, Palmer, MA
• Travel to Baystate Noble (Westfield) and Baystate Franklin (Greenfield) based on business need

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• Excellent Compensation High-quality, low-cost medical, dental and vision insurance
• Generous PTO – up to 25 days in the first year, with scheduled earned increases
• Continuing education support and reimbursement
• First Time Home Buyers Financial Packages
• Farm Share Memberships
• 403b retirement