Food Expeditor Paradies Lagardere- Lark Creek Grill San Francisco International Airport

POSITION DESCRIPTION  

POSITION TITLE:  Expeditor 

EMPLOYMENT CLASSIFICATION: Non-Exempt  

POSITION REPORTS TO: General Manager  

DEPARTMENT:                                Dining Division  

 

POSITION SUMMARY:  

At Paradies Lagardère, our mission is maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. 

An Expeditor is responsible for ensuring that meals are served to our guests in a timely manner, while maintaining plating and presentation standards that are set by the brand and the company. This role also servers as a liaison between cooks, wait staff and our guests. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public. 

In joining our team, you commit to supporting this mission by demonstrating our service standards at all times, and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. 

DUTIES AND RESPONSIBILITIES 

All Paradies Lagardère positions, including the Host, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times.  You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.  

The following are intended as basic requirements.  Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience.  These requirements/functions may change throughout their employment. 

• Must have a passion for the guest! 
• Must say “Yes”, “Please”, and “Thank You”! 
• Must smile often! 
• Exceed First Class Service standards and behavior with guests, business partners, and peers. 
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes. 
• Proficient operation of POS and KDS systems. 
• Effectively communicate with associates in the kitchen and in the front of the house to regulate workflow. 
• Ensure orders are being prepared with correct priority.  
• Assist in the final preparation of dishes, ensuring proper plate presentation and performing final check to ensure guest requested modifications have been made. 
• Review dishes for accuracy, presentation and temperature. 
• Eliminate obstacles in service, food preparation lines or dishwashing. 
• Support Hosts, Servers, Bartenders, and Back of House when needed. 
• Follow safety and sanitation guidelines,complying with all local, state, and federal laws. 
• Effectively execute quick service standards. 
• Engages with guests in a friendly and professional manner. 
• Responds appropriately to customer concerns. 
• Ability to take direction and collaborate in a team environment 
• Maintain a clean, sanitary, and well-organized environment that is free of both occupational and food safety hazards. 
• Perform other duties as assigned.  

EDUCATION, EXPERIENCE, CERTIFICATIONS:  

• High School diploma or GED   
• Food and Beverage experience is preferred but not required.  
• Ability to work in a high energy and demanding environment. 
• Effective communication skills and the ability to work independently as well as with other team members  
• Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers.  
• ServSafe Certification or equivalent. 
• TIPS Certification, or equivalent. 

POSITION QUALIFICATIONS:  

• Ability to work various shifts in a 7/365 team-oriented environment. 
• Excellent customer service skills and an ability to communicate effectively in English.  
• Self motivated with leadership and organizational skills. 
• Positive interpersonal skills. 
• Self-starter able to prioritize and handle various tasks simultaneously. 
• Ability to adapt to changing priorities and unexpected situations.  
• Proficiency required in read