Principal Product Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset, and empowerment is central to who we are and how we work. 

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset, and empowerment is central to who we are and how we work. 

We are the Azure Customer Experience (CXP) team, and we are looking for a Principal Product Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences. 

We are part of the Azure engineering organization and consider customer experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers, engineers, and field up for success, empowering them to make data-informed decisions. 

To succeed in this role, you will need the following: 

• Have a conviction about engineering customer delight and productivity. 

• Thrive in ambiguity, then create what is needed to execute at scale to deliver results. 

• Drive impactful change through metrics and data. 

• Inspire teams across divisions to work together towards common goals. 

• Experience building recommendation engines or deep familiarity with cloud fundamentals 

We are a team that loves big opportunities, and as part of Azure, we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and are delighted in understanding our customers’ needs. We use data and Key performance Indicator (KPIs) to guide, improve, and grow the success of our programs. Every day, our customers stake their business and reputation on the cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Responsibilities

As a Principal Product Manager on our team, you will have a direct and clear impact on our products and customers. In this role, you will lead a team of talented Product and Technical Program managers, work closely with talented engineering and Data Science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to design, deliver, and iterate on new tools, applications, and Azure features. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them.

The scope of responsibilities includes: 

• Guide teams to identify customers’ unmet or unknown needs and market opportunities for enhancement and development of feature(s)/feature areas (e.g., product, service) via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, feedback channels of market and industry trends). 

• Lead teams to perform experiments to test hypotheses and inform decisions on what new feature areas to introduce. 

• Direct teams on prioritization and execution, assessing acquisition targets to enhance the migration offering. 

• Provide strategic guidance to teams to define the long-term vision and strategy for the feature(s)/feature areas based on a deep understanding of customer needs, market and user research, the competiti