Manager, Learning & Development

Requisition ID: 16685

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The Learning & Development Manager plays a key role in driving a high-performance culture by creating meaningful development experiences that cultivate exceptional talent. The L&D Manager will lead a team of learning & development professionals to drive development in a transformational utility environment. Reporting to the Director, Talent Development, this role is responsible for designing, developing and implementing development strategies, as well as programs and solutions that will enhance talent across the organization. As a member of the Talent Development team, you will have the opportunity to bring the best learning and development practices to life for our leaders and teams.

What You'll Do

• Define, develop, implement, and evaluate talent development initiatives that support leadership development, career development, learning opportunities/solutions, and tracking of critical learning and development KPIs.
• Measure the impact of the learning & development solutions through quantitative and qualitative methods.
• Coach team members, provide regular feedback on performance expectations, set goals for team and tie development plans to close organizational skills gaps.
• Review existing L&D learning and development programs; recommend enhancements and modifications to improve engagement, learning, and retention, or to meet the changing needs of he organization.
• Lead needs assessments across business units and, functions, as well as management levels to identify skills gaps, and informs development priorities.
• Provide leadership, development, and oversight for policies, methodologies, and practices around career growth and development.
• Partner with HRBPs and business leaders to define and establish L&D plans. 
• Collaborate with HR and operations leaders regularly to understand business objectives, talent needs and improvements required to support SRP’s talent strategy, employee engagement and effectiveness. 
• Research internal data and industry best practices on emerging capabilities required for the future workplace. Appropriately challenge traditional practices and identify innovative solutions which meet evolving business/industry demands.
• Accountable for managing department budget and external vendors  relationships and partnerships to ensure they meet/exceed service level agreements.

What It Takes To Succeed

• Excellent leadership skills with proven ability to drive team performance.
• Demonstrated knowledge of adult learning theory.
• Excellent oral and written communications skills, including meeting facilitation and presentation.
• Excellent interpersonal skills with proven ability to interface effectively with all levels of the organization.
• Ability to influence and collaborate with different levels of the organization to achieve results.
• Strong organizational/planning and project management skills and the ability to prioritize multiple tasks and high attention to detail.
• Manages day-to-day priorities and workloads of direct report L&D professionals.
• Fosters collaborative culture withi