HR Advisor II

About UsEvery small business journey is different, filled with its own twists and turns. Mineral is with them every step of the way, taking the guesswork out of HR and compliance so that they’re always ready for whatever lies ahead.
Our innovative platform is a one-stop resource for small businesses, filled with everything they need to tackle even the trickiest workplace issues with confidence.  
Humble brag alert: Mineral has been consistently recognized for our award-winning culture, and we’re especially proud of our 2022 Great Places to Work certification. Simply put, Mineral is a place where people want to be, which could explain why we’ve also been ranked among the nation’s fastest-growing private companies. 
As a company, Mineral is also made up of incredibly diverse, vibrant individuals, working together for the greater good.  We’re here to help our clients build healthy, thriving organizations, and we’re looking for some like-minded people to help us do it.

About the RoleThe HR Advisor II works with our clients over the phone and responds to HR questions. The HR Advisor II may also develop and customize employee handbooks, provide handbook consultations, and create custom HR documents. This is all done in an effort to make HR personal, approachable, and simple for our clients. This role has many opportunities to contribute on our team of professionals.
We love helping clients via phone, chat, and through our systems so communication through all mediums is key to success. This particular position requires a keen sense of prioritization combined with a well-rounded understanding of the HR field, including employee relations, wage and hour, leaves of absence, and benefits administration. The individual who fills this role needs to be comfortable working in a fast-paced, constantly changing environment, and must be flexible switching from one HR topic to another. 
The schedule for this position is 8:30am - 5pm PT. 

You Will:

• Consult with clients over the phone to help them address their HR issues, often at a moment’s notice; scheduled phone time  
• Provide guidance to organizations across the US based on personal experience, knowledge, research, and industry best practices 
• Respond to clients' HR questions and document requests (by phone and/or in writing) in a clear and easy-to-understand manner 
• Research best practices and compliance implications of HR issues 
• Develop, customize, and provide tailored guidance related to employee handbooks for clients in all 50 states, with the ability to explain and edit handbook in real-time via client consultation 
• Develop and review HR policies based on the needs of the client  
• Adhere to quick turnaround times and high call or request volume 
• Create and build productive, trusting relationships with clients and colleagues 
• Work with HR Content team to develop new tools and features for our clients to use through our website 
• Collaborate with colleagues to constantly improve team workflow 
• Perform other duties as assigned. 

You Have:

• Able to translate complicated regulations into real world and practicable client responses 
• Proven HR experience in an applied environment, such as: 
• 3+ years of experience working in an in-house Human Resources role with generalist responsibilities, OR 
• 2+ years of experience acting as an external advisor
• Basic understanding of wage and hour rules, federal laws, and benefits administration as applied to the field of HR 
• HRCI or SHRM HR Certification required (scheduled exam date is acceptable) 
• Ability to organize and efficiently manage multiple priorities with a keen sense of urgency 
• Strong customer service skills; ability to explain complex HR issues in an easy to understand way 
• High level of discretion and ability follow confidentiality protocols 
• Excellent interpersonal, communication (written and oral), and presentation skills 
• Composition and word processing skills with Intermediate or greater MS Office skills 
• Ability to see the “big picture”, but work within the details 
• Strong Internet navigation and research skills 

Preferred:  
• Experience in compensation, benefits, and health care legislation 
• Retirement plan administration 
• Experience working with leave requirements or paid leave plan administration 
• Knowledge of immigration laws 
• Bilingual fluency in Spanish 

Compensation Range  
At Mineral, our compensation philosophy and practices are aligned with our commitment to pay equity and transparency. We determine total compensation packages with an intentional analysis of a candidate’s skills, experience, qualifications, and job-related competencies, and consideration of internal equity.  
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