Guest Services Lead

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role is responsible for ensuring a safe, secure, and welcoming environment for all visitors, team members, and vendors. This position manages visitor access, monitors building activity, conducts patrols, and delivers high-quality front-of-house service.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Manage visitor access by greeting guests, verifying identification, logging details, and confirming appointments before granting entry.
• Provide directions within the building and communicate visitor arrivals to the front desk team.
• Address unauthorized individuals using de-escalation techniques and police notification protocols as required.
• Conduct regular patrols of parking lots and stairwells, reporting suspicious activity or hazards.
• Monitor entry doors, elevators, parking areas, and security cameras to ensure safety.
• Manage food, courier, and resident related deliveries; provide mailroom access to authorized couriers.
• Direct process servers to the registered agent and ensure no legal documents are accepted.
• Support resident and community needs, including BOLO notice awareness and communication to leaders.
• Deliver high quality front desk service by welcoming visitors, answering phones, and assisting with guest or resident needs.
• Manage packages, track deliveries, and notify residents within required timeframes.
• Book and coordinate the freight elevator for move ins, move outs, and large deliveries.
• Perform supervisory and administrative duties including schedule creation, policy communication, and completion of paperwork.

BASIC KNOWLEDGE & QUALIFICATIONS:

• High School diploma or GED required.
• 1 year minimum of relevant experience or training.
• Strong interpersonal communication skills in order to effectively represent the company in a support capacity and to act as first point of contact for internal team members and external visitors.
• Excellent customer service skills to be able to interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others.
• Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes.

SPECIALIZED SKILLS:

• Must obtain and maintain valid First Aid and CPR certification in accordance with all applicable state and local regulatory requirements. The Company will provide required training to ensure compliance with these standards.
• Incumbents must have all certifications as required by state and local jurisdictions.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and documents.

TRAVEL / PHYSICAL DEMANDS:

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities, including the ability to ascend and descend multiple flights of stairs.
• Job demands may require long periods of sitting.
• Job demands may require long periods of standing.
• Job demands may require occasional heavy lifting, up to 25 pounds (11.4 kg)
• Rare travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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The salary range for this position is $18.00 - $20.00

Additional Compensation:

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