Clinic Operations Supervisor - Rockville, MD

POSITION SUMMARY
 
The Clinic Operations Supervisor provides direct supervision of the  front-line practice staff. Will coordinate overall operations of the practice and manage issues related to facilities. Will assist to implement goals, objectives, practice policies and procedures and systems.

Minimum Education

Bachelor's Degree or equivalent & relevant work experience (Required)

Minimum Work Experience

2 years of progressive experience in a healthcare setting (Required)

2 years of supervisory/team lead experience required (Required)

Functional Accountabilities

Grow
• Encourage and share new ways of making the right work easier to do
• Recognize and share incremental improvements in operations
• Monitor and promote efficiency  in the team’s operations

Clinic Operations Management

• Provide direct oversight of day-to-day operations of the practice.
• Troubleshoot operational issues and develops action plans w/ manager to resolve.
• Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.
• Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately .
• Assist the manager in evaluating current business as well as new program initiatives.
• Ensure adherence to corporate policies and procedures

Budget & Financial Management

• Ensure vendor invoices are entered in Bear Resource to be processed.
• Monitor supplies and orders as necessary.
• Review monthly practice performance report with manager to ensure expenses are within budgeted projections.

Quality Control and Performance Improvement

• Implement monthly customer satisfactions surveys.
• Work with manager, physician leader , and QI Specialist to make improvements as indicated by survey results.
• Ensure quality of registration process by reviewing registration denials and provides feedback to staff.
• Lead performance improvement initiatives as identified by management team.
• Ensure that performance boards are implemented.

Human Resources Management

• Participate in selection/hiring process of new staff.
• Establish work schedules for staff.
• Train and mentor administrative team and provide on-going performance feedback.
• Conduct performance evaluation and manage staff performance goals.
• Performs disciplinary actions as needed.

Administrative Tasks

• Perform administrative tasks such as payroll, time records.
• Complete requisitions and OCR entry into Bear Resource Finance;
• Other tasks as necessary.

Leader Accountabilities Supervisor

Deliver
• Provide clear and visible team goals and priorities
• Manage achievement of team goals and priorities
• Provide input on the team budget and operational priorities
• Monitor the use of resources and provide guidance to staff
• Implement procedures to ensure high safety and quality, and course-correct as needed
• Ensure service excellence in meeting the customer’s needs
 
Engage
• Help staff understand the impact of organizational strategies on the team’s work
• Provide prompt and clear verbal and written feedback to staff and manage/guide their performance
• Establish and maintain a positive working environment
• Ensure adherence to organizational regulations
• Assist in recruiting talents and developing their capabilities
• Support the manager in pr