Site Reliability Engineer 3 - Chicago OR Denver - Onsite

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel is seeking an SRE to join Freewheel OPS team based in Denver, CO or Chicago, IL. As a member of the Global Operation team, you will be responsible for ensuring the reliability, scalability, and performance of Freewheel systems. Working closely with engineers and other operation sub-teams, you will manage infrastructure, optimize system reliability, automate daily operations, and resolve technical issues that impact upstream/downstream platform.

Job Description

Qualifications:

• 3+ years of experience as an SRE, DevOps or Operations Engineer.

• Experience with cloud platforms (e.g. AWS, OCI, GCP, Azure) is a plus.

• Hands-on experience with Terraform and infrastructure as code principle is a huge plus.

• Experience with an automation tool or framework such as Ansible, Terraform, Kubernetes, Docker for automating system deployment.

• Programming Skills: Proficient in at least one programming language, such as Python, Go, Java, or Scala, with the ability to write efficient scripts and automation tools.

• System Monitoring and Log Management: Familiar with using monitoring and log management tools such as Prometheus, Grafana, ELK Stack, or other similar tools.

• Team Collaboration and Communication: Excellent communication skills with the ability to convey technical information clearly and concisely to both technical and non-technical stakeholders.

• Proactive learner eager to grow in operations and governance.

• Education: Bachelor’s degree or higher in Computer Science, Software Engineering, or a related field.

Key Responsibilities:

• System Monitoring and Optimization: Design and implement monitoring and alerting systems to ensure the stability, reliability, and performance of data platforms. Join in on-call shift to quickly respond to and resolve issues. 

• Automation and Tool Development: Develop and maintain automation tools and scripts for deployment, monitoring, backup and disaster recovery.

• Performance Optimization: Analyze and optimize the performance of data storage, query performance, and data flows to ensure efficient processing of large-scale datasets, reduce latency, an improve processing speed.

• Incident Response and Troubleshooting: Respond quickly to platform failures, perform troubleshooting, and coordinate cross-team efforts to resolve issues and ensure high availability and reliability.

• Capacity Planning and Scaling: Work with engineering teams to analyze and forecast capacity requirements, ensuring the system can handle traffic growth and scale infrastructure accordingly. Support Freewheel powered Live events.

• Documentation and Knowledge Sharing: Document the architecture, configurations, and operational procedures for platforms, ensuring knowledge is shared across the team and providing relevant training.

• Security and Compliance: Ensure platforms meet security standards and compliance requirements to prevent breaches or misuse.

• Cross-Team Collaboration: Collaborate with engineering team, product team, and project management team to support product design and implementation, solving reliability-related issues.

Core Responsibilities
Engineering technical solutions for infrastructure and application management, monitoring, and operations with standardization and automation focus
Collaborating with cross-functional teams to identify and address reliability and performance issues
Providing cybersecurity support such as vulnerability cleanup, secure server configuration, testing and validation, technical controls implementation and incident remediation
Working closely with developers to ensure software releases are well-designed, planned, implemented, released, and monitored
Measuring and improving reliability, quality and efficiency of platforms
Working on-call shift, and support incident prevention, response, and retrospect
Performing a variety of complex analytical duties in the planning, deployment, testing and evaluation of products
Contributing to the design and implementation of reliable and scalable infrastructure solutions with best practices, tool use, and quality assurance
Monitoring system performance a