ASSISTANT OPERATIONS SUPERVISOR - OHIA WAIKIKI

About our company:

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.

Springboard Hospitality maintains corporate offices in Los Angeles and Honolulu, while also supporting a modern work remote culture for select positions. https://www.springboardhospitality.com/

Primary mission:

As the Assistant Operations Manager, you will have the special opportunity to supervise the daily operations of Front Desk department, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. This role will oversee the daily operations of the Front Desk. Recommends and implements procedural changes, monitors inventories and expenses.

SCOPE OF WORK + TEAM

• Reports to Operations Manager
• Part of the Front Desk team

RESPONSIBILITIES

• Maintain regular attendance in compliance with property standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain a professional working relationship and promote open lines of communication with other managers, team members and all other departments.
• Comply at all times with property standards and regulations to encourage safe and efficient hotel operations.
• Conduct daily morning meeting with staff.
• Operate efficiently and professionally in communicating with hotel team members.
• Ensure the proper use of radio etiquette within the team.
• Run all front office operations including daily tasks and duties of the Front Desk and Night Audit.
• Ensure guest privacy and security by correctly following property procedures.
• Participate in required M.O.D. coverage as scheduled.
• Train and encourage staff to provide outstanding guest service and upsell at all times.
• Resolve guest complaints