Customer Value Director

<p><b><span>Our Company</span></b><br/><br/><span>Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. </span><br/><br/><span>We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!</span></p><p><br/> </p><h1><span><span>The Challenge</span></span><span> </span></h1><p><span><span>We are </span><span>seeking </span><span>a Customer Value Director</span><span>, who </span></span><span><span>is the strategic partner to senior leadership within Adobe’s most critical customers, focused on delivering measurable business value from Adobe investments.</span></span><span> </span></p><p><span><span>The role is uniquely positioned at the intersection of sales, success, and delivery, taking a long-term, outcome-led view of the customer’s transformation journey, with clear accountability for tracking, </span><span>demonstrating</span><span>, and communicating business value realiz</span><span>ation.</span></span><span> </span></p><p><span><span>The Customer Value Director leads internal cross-functional teams and partners to orchestrate execution against the customer’s strategic goals—driving alignment, tracking progress, and articulating value realization, with a focus on business outcomes over project oversight.</span></span><span> </span></p><p><span> </span></p><h1><span><span>What you will do:</span></span><span> </span></h1><p><b><span>Strategic alignment:</span><span> </span></b><span><span>Partner</span><span> with customer leadership to co-define business goals, strategic priorities, and Adobe’s role in supporting them</span><span>. </span><span>Translate customer </span><span>objectives</span><span> into value-focused roadmaps and measurable outcomes aligned to Adobe </span><span>capabilities. Ensure</span><span> internal teams are aligned to a shared strategic direction that guides execution and engagement</span><span>.</span></span></p><p></p><p><b><span>Outcome orchestration</span></b><span><span>: </span><span>Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones</span><span>.</span><span> </span><span>Act as the central orchestrator of execution—focused on outcome delivery, not project or task ownership</span><span>.</span><span> </span><span>Identify</span><span> and remove roadblocks to progress, ensuring a steady march toward defined value outcomes</span><span>.</span></span></p><p></p><p><b><span>Value governance:</span></b><span><span> Define, track, and evolve KPIs aligned to customer </span><span>objectives</span><span> and value </span><span>realization.</span><span> </span><span>Establish</span><span> a governance rhythm with </span><span>customer</span><span> and Adobe stakeholders to review progress and recalibrate where needed</span><span>. </span><span>Lead the articulation of success through reporting and storytelling to </span><span>showcase</span><span> impact over time</span><span>.</span></span></p><p></p><p><b><span>Executive Partnership</span></b><span><span>: </span><span>Build and </span><span>maintain</span><span> trusted, strategic relationships with customer executives and senior </span><span>stakeholders. Serve</span><span> as the executive voice of Adobe, aligning communications to both business and technical leadership </span><span>audiences. Elevate</span><span> Adobe’s position as a long-term transformation partner, </span><span>driving</span><span> shared vision and sustained engagement</span><span>.</span></span></p><p></p><p><b><span>Market Development</span></b><span><span>: </span><span>Build strategic relationships, drive early-stage growth in </span><span>market</span><span>.</span><span> </span><span>Represent Adobe through thought leadership, networking, targeted engagement</span><span>. </span><span>Represent the </span><span>voice </span><span>of </span><span>customer</span><span> internally to align teams, escalate blockers, and influence roadmap discussion</span><span>.</span><span> </span><span>Drive cross-functional engagement across Sales, Professional Services, Product, Support through</span></span><span><span> insights, risks, and opportunity spotting</span></span><span> </span></p><p></p><p></p><h1><span><span>What </span><span>you’ll</span><span> need to succeed</span></span><span> </span></h1><ul><li><p><span><span>Extensive </span><span>relevant</span><span> experience in digital transformation, value consulting, value </span><span>engineering</sp