General Manager

It is REQUIRED that the candidate have prior management experience in a position as a General Manager, pet care experience is preferred but not required.

Before you go further! Please know that the questions associated are a part of this application process. These must be done in order to continue in the process.

We proudly employ a team of A+ PLAYERS. Are you one?

• Never late to work
• Thrives under pressure
• Likes to give and receive feedback
• Team player, but can confidently work alone
• Able to be physically active from beginning to end of shift
• Can work without their cellphone
• Can work some weekends/holidays
• Likes to have FUN while they work!
• Multitasker
• Detail oriented
• Caring
• Dog lover
• Thinks that complaining, negativity, and drama are the worst sounds on earth
• Amazing attitude
• Communicates clearly and honestly
• Can lift 50+ pounds

Why do we come to work each day?

Our Purpose is to provide a safe, fun, and interactive experience for the dogs in our community. We create a family atmosphere and deliver peace of mind.

Our Values

• We are dedicated to providing quality customer service.

• We provide exceptional care for our dogs in a clean safe environment.

• We communicate openly and honestly.

• We are dedicated to each other's personal growth and education.

• We celebrate accomplishments and reward A+ players.

• We allow everyone an equal opportunity to succeed.

• We have fun while we work.

• We treat each other with respect.

• We are open to and supportive of change and continuing improvement.

• We are a profitable and fiscally responsible company.

• We work through support and cooperation.

• We support a balance between work and home.

• We drive our Energy Bus with purpose, gratitude, and enthusiasm.

• We feed our positive dog.

• We do not participate in negativity, gossip, or mindless complaining.

If you are an A+ player, will support our purpose, and will live our values every single day, please continue with this application.

Job Description:

We are currently seeking a dedicated and experienced General Manager to join our team at Shady Acres Pet Ranch Pet Ranch. Reporting directly to the Owner, you will play a vital role in overseeing the daily operations of the facility and ensuring the highest standards of pet care are maintained. Your responsibilities will include supervising staff, ensuring the well-being of pets, and maintaining a positive customer experience.

It is REQUIRED that the candidate have prior General Manager experience and can demonstrate a clear understanding of managing a Business and the many other needed skill sets to be successful. We want someone who can bring in VALUABLE experience to our organization.

Key Responsibilities:

1. Staff Supervision:

• Lead, mentor, and motivate a team of pet care professionals.
• Foster a positive, drama-free work environment.
• Conduct staff training, performance reviews, and coaching to drive success.
• Create and manage staff schedules to ensure adequate coverage.
• Supervise and provide guidance to a team of pet care attendants, ensuring they adhere to Shady Acres Pet Ranch Pet Ranch's protocols and standards.
• Train new staff members on pet care procedures, safety protocols, and customer service practices.
• Schedule and assign duties to staff, ensuring appropriate coverage for all areas of the facility.
• Conduct regular performance evaluations and provide constructive feedback to enhance staff performance and development.

2.  Operational & Facility Management

• Oversee the daily operations of the facility, ensuring efficiency and organization.
• Maintain cleanliness, safety, and compliance with all pet care standards.
• Monitor and implement best practices in pet handling, feeding, medication administration, and safety.
• Ensure the facility is well-stocked and equipment is well-maintained.

3. Pet Care Oversight:

• Monitor and ensure the well-being and safety of pets in the facility, addressing any concerns or issues promptly.
• Implement and enforce pet care protocols, including feeding, exercise, grooming, and medication administration.
• Coordinate with veterinary professionals to ad