Senior Customer Success Manager, Corporate

If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.

Our Senior Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Senior Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.

Experience and qualifications

• Experience owning, maintaining, and driving a customer relationship in a quota or retention-carrying role
• Excellent phone, written and verbal communication skills.  Familiar with presenting strategy verbally over phone and video, and in email communication.
• Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
• Confident, self motivated, and a true team player
• Demonstrated desire to learn 

Responsibilities:

• Primary ownership and accountability for ensuring customer growth, delight, and retention for complex upmarket customers who require higher-touch service.
• Build and foster relationships with key decision makers and stakeholders across multiple customer teams
• Engage customers in strategy calls and executive business reviews,, to derive maximum value from their investment in HubSpot
• Understand and respond to customers advanced technical requirements
• Identify and develop new opportunities for expanding customer's usage of new products
• Define what success means for your customers and produce detailed plans outlining roadmap to achieve success and share in accountability of their success
• Monitor customer health and usage data to create risk mitigation plans where needed
• Collaborate with other HubSpot teams, and executive leadership, to ensure adoption and successful customer renewals
• Resolve customer inquiries by aligning customers with the right resources
• Be accountable for the retention of your customers along with maintaining an accurate forecast for in-month and future month performance
• Meet internal targets for customer engagement
• Serve as a mentor to new team members
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.

Cash compensation range: 90000-135000 USD OTE Annually

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

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