Technical Capability Leader

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Technical Capability Leader

The Technical Capability Leader is a strategic and operational leader responsible for architecting and driving the Agile discipline capability within the Digital Solutions group. This leader ensures that all delivery disciplines—including Project Management, Scrum Masters, Business Analysis, Quality Assurance, Development, Data, and Solution Support—operate at peak performance and consistency within a Scaled Agile Framework (SAFe) environment. The role demands visionary leadership, fostering a culture of collaboration, innovation, and continuous improvement, while building robust processes and accountability mechanisms that enable predictable, efficient, and high-quality delivery across all digital initiatives. The Technical Capability Leader is accountable for defining success metrics, setting discipline expectations, and holding leaders to the highest standards of quality and delivery.  This role must be able to inspire, direct, and hold other leaders accountable.

ESSENTIAL DUTIES:

Organizational and People Leadership

• Lead each discipline leader in the development and execution of a comprehensive talent strategy for each discipline, ensuring optimal skill mix, clear roles, and progressive career paths to support enterprise delivery needs and aligned with 18-month rolling roadmaps.
• Build and maintain competency frameworks and targeted training programs that drive excellence in Agile delivery.
• Cultivate a collaborative, learning-oriented culture that values efficiency, innovation, and quality.
• Mentor and empower high-performing leaders
• Process and Standards Management
• Lead and hold accountable the documentation and continuously improvement of delivery processes, templates, and best practices across all disciplines
• Ensure a standardize Agile and SAFe practices across all teams, ensuring consistency in ceremonies, tools and performance measures
• Implement governance and quality control mechanisms to uphold high delivery standards across products, projects, and programs.
• Lead process audits and champion compliance with regulatory and security requirements.
• Operational Efficiency and Tooling
• Lead and hold leaders accountable for identifying and implementing opportunities to streamline delivery workflows through AI, automation, and modern delivery tools.
• Evaluate and deploy emerging technologies that enhance productivity, accuracy, and cross-disciplinary collaboration.
• Measure and report on operational performance, proactively identifying areas for optimization and innovation.

Agile Delivery Enablement

• Verify leaders’ partner with Scrum masters, Release Train Engineers, and Agile Coaches to ensure teams adhere to SAFe principles and maximize velocity
• Champion continuous improvement across Agile ceremonies, backlog refinement, and quality gates
• Proactively remove systemic impediments that hinder efficiency or slow delivery cycles
• Quality and Continuous Improvement
• Establish and track KPIs and metrics to measure discipline performance, including throughput, quality, and automation adoption
• Lead process audits to identify and implement improvement opportunities
• Foster a culture of built-in quality and technical excellence, ensuring solutions meet current and future business needs.
• Stakeholder Engagement and Communication
• Serve as a key liaison between technical teams, business stakeholders, and executive leadership, ensuring alignment of delivery objectives with organizational strategy
• Communicate progress, risks, and opportunities with clarity and transparency, enabling informed decision-making at all levels

QUALIFICATIONS:

EDUCATION 

• Bachelor's degree in information technology, Computer Science, or related field 

TECHNICAL SKILLS 

• Expert knowledge of software development life cycle (SDLC), QA methodologies, data management and solution support
• Strong understanding of DevOps, CI/CD, and agile metrics
• Ability to analyze workflows, identify inefficiencies, and drive measurable improvement
• Strategic yet execution-focused, with a passion for operational excell