Support Referrals Senior Consultant II

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

The Senior Consultant II is responsible for granting settlement authority on highly complex claims valued in excess of Market Claim Office (MCO) and Regional Claim Office (RCO) limits, providing recommendations on requests to go to trial on cases where the gross exposure is in excess of MCO authority, and general oversight of all large losses for a specific CSA or CSAs. The individual may also provide discretionary referrals on coverage issues, opinions and research. In addition, the Sr Cons II may provide approval on Closed Without Payment (CWP) requests where liability is disputed, and the value is in excess of Field authority.

Key Responsibilities

• Performs file reviews for various complex projects or for cases in litigation, analyzes data, and reports findings

• May review cases to determine if CWP is appropriate given gross tort value exposure

• Supports the Field with discretionary referrals on complex coverage issues and engages Home Office Claim litigation for involvement and direction as needed

• Reviews coverage, liability, and/or damages on highly complex cases referred for authorization and collaborates with Field leadership on addition steps to be taken and other feedback and direction

• Collaborates with Frontline Performance Experts (FPEs), Frontline Performance Leaders (FPLS), and Claim Process Specialists (CPSs) to share experience and trends identified in referred cases

• Works with Product, Protection, Law, and Claims on new products introduced to the Field and the sales force, and develops Claim Bulletins to provide new forms and/or endorsements that impact claim handling practices

Supervisory Responsibilities

• This job does not have supervisory duties.

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Compensation

Base compensation offered for this role is $78,600-$126,410 annually and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

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