Professional Services Consultant - Resupply

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. 

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

The primary role of the ReSupply Professional Services Implementation Consultant will drive successful deployments of our Brightree ReSupply SNAP product. The Implementation Consultant will work with new and existing Brightree customers on software implementations projects focusing on Brightree best practice recommendations.  The Implementation Consultant will perform onsite and remote operational workflow assessments, specific SOW focusing on ReSupply SNAP best practice.  The Implementation Consultant will provide project guidance and task completion either onsite or remote for workflow design, product configuration, workflow management, product training, end user training, computer-based training, go live prep, go live support and post go live stabilization.   

Let’s talk about Responsibilities

• Assist in the successful implementation of the ReSupply SNAP product to new and existing Brightree customers. This includes project related activities such as consulting, system configuration, training, training materials development and team/customer communications.
• Provide remote/onsite implementation and training services related to Brightree ReSupply SNAP implementations.
• Research, diagnose, and resolve basic/complex customer questions or problems on site, over the telephone or through electronic communication.
• Drive working sessions with customers to understand and document business and technical requirements for ReSupply SNAP functionality.
• Provide status updates to management using standard reporting tools.
• Manage customer escalations through appropriate Brightree channels.
• Analyze, troubleshoot, document software issues reported by customers on-site and remotely.
• Track and report product defects to Support for appropriate resolution.
• Successfully transition live customers to standard support process. Provide feedback to Product Management and Development regarding product enhancements.
• Ability to travel 25% domestically.

Let’s talk about Qualifications and Experience

• Experience and knowledge of ReSupply SNAP product.
• Minimum of 4 years of Consulting/Implementation experience
• Minimum of 4 years in Healthcare/Implementation experience
• Knowledge of software implementations, system workflows, and implementation best practices.
• Experience with Implementation methodologies and user experience testing
• Acute listening skills that will aid in the analytical ability to solution with customers on change management and implement best practices as it pertains to technical software and implementations.
• Ability to communicate effectively over the phone or in person.
• Experience developing training materials and product reference documentation for healthcare software.
• Ability to manage customer expectations and drive project results.
• Demonstrable success in previous roles indicated by high level of consulting services.
• Understanding of software as a service (SaaS) web-based technologies and applications

Technical / professional qualifications:

• Experience implementing and/or training on Brightree applications.
• Familiarity with Software as a Service (SaaS) applications and performance criteria.
• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.
• Must be able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the implementation team with minimal supervision.
• Exceptional consultative and communication skills with a keen attention to detail while handling multiple priorities.
• Highly organized with the ability to manage and drive change.
• Process analysis and improvement methods skills with demonstrated business benefits.
• Experience leading cross-functional teams in order to achieve milestones while also being able to communicate effectively with client’s leadership teams.
• Intermediate understanding of Microsoft Office products including Project, Visio and Powerpoint
• Experirence with Smartsheet
• Creative and innovative problem-solver

Preferred:

• Bachelor’s degree.
• Minimum of 5 years of related experience.
• W