Who We Are

Scratch Financial (“Scratch”) is a late stage venture-backed financial technology business based in Pasadena, California. At Scratch, everything starts and ends with our mission: being the payment partner of choice for veterinary practices and helping pet parents access the care their animals need without financial barriers. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with a partner network of 15,000+ practices across the U.S. and Canada.

Scratch has 2 main products:

1. Scratch Pay: Point-of-sale client facing lending, including a BNPL offering and longer-term payment plans
2. Scratch Checkout: Payment processing that is integrated with the veterinary practice management software

We are a company built on the foundation of transforming the way pet healthcare payments are done, and we are looking for innovators who share our commitment to shaping the future of veterinary care financing. If putting compassion first, helping tell the story of groundbreaking products and continuously learning & refining to achieve exceptional outcomes sounds like you, then we encourage you to apply.

About the Role

We're seeking an experienced Director of Engineering to lead our Integrations team as we scale our platform connectivity across multiple surfaces. You'll be responsible for architecting and delivering robust integration solutions across our Google Chrome Extension, on-premise desktop application, and growing practice management systems (PIMS) integrations portfolio. This role combines hands-on technical leadership with people management, overseeing a team of approximately 7-8 engineers. While the company is based in Pasadena California, we are currently accepting applicants across the US & worldwide as we function as a distributed team. All must be available from 7am - 12pm PST regardless of locale for normalized overlap hours.

What You'll Do

Technical Leadership & Architecture

• Define and evolve the technical architecture for our integrations platform, ensuring scalability, reliability, and maintainability across Chrome Extension, desktop, and API surfaces
• Establish architectural patterns and best practices for integration development that enable rapid, consistent delivery
• Partner with fellow engineering directors to strategize, commit to, and execute large-scale, cross-organizational technical initiatives and architectural evolutions
• Make critical build vs. buy decisions for integration infrastructure and tooling, particularly around integration of new AI methodologies / agents into the existing flows
• Drive technical strategy for Cloud-based, On-prem, and API integrations, including REST/GraphQL design, AI usage, authentication patterns, webhooks, and data synchronization
• Ensure security and compliance standards across all integration touchpoints, particularly for on-premise deployments

Team Leadership & Development

• Manage, mentor, and grow a team of 7-8 engineers, fostering a culture of technical excellence and collaboration
• Conduct regular 1:1s, performance reviews, and career development planning
• Build team capabilities through hiring, onboarding, and skills development
• Create an environment where engineers can do their best work and grow their careers

Delivery & Execution

• Own the roadmap and delivery of integration features and new API partnerships
• Deeply understand the codebase and be a resource to review and update code from time-to-time
• Balance competing priorities across Chrome Extension enhancements, desktop app stability, and new API integration launches
• Establish metrics and monitoring to ensure integration reliability and performance
• Partner with Product, Sales, and Customer Success to prioritize integration opportunities based on customer impact and business value

Cross-functional Collaboration

• Work closely with Product Management to translate customer needs into technical solutions
• On occasion, work with our largest enterprise partners on technical solutioning and ingestion of their feedback for the integrations suite
• Collaborate with other engineering teams to ensure seamless integration with core platform capabiliti