Manager, Operations (Wastewater)

Are you looking to make a meaningful impact on public health and the environment? Join the MWRA team! We deliver some of the nation's highest-quality drinking water to 3 million residents, restored Boston Harbor, and continue to invest in protecting vital public resources. Be part of a mission-driven organization where your work truly makes a difference in a safe, inclusive, and supportive environment.

Summary:

Manages the 24-hour operations of wastewater operations facilities including wastewater pumping stations, combined sewer overflow facilities, and headworks facilities. Manages the shift operations activities of assigned personnel to ensure efficient and effective operation of all wastewater facilities to optimize performance and meet permit requirements. Provides operations personnel with needed resources and support. Is required to be part of an on-call rotation for emergencies and wet weather, 24 hours a day, 7 days a week.

Posting Period: 2/25/2026 to 3/25/2026
Location: Chelsea, MA
Salary: $145,656.00 - $175,828.00 Annually
Work Schedule: Monday - Friday 7:00am - 3:30pm

Key Responsibilities

• Directs the twenty-four (24) hour operations of all wastewater facilities under the control of the Wastewater Operations Control Center (OCC).
• Ensures proper readiness, staffing and operation of all wastewater facilities during wet weather events. Responsible for creating and implementing wet weather staffing plans, and participating in management's storm coverage rotation.
• Coordinates with Operations Engineering staff on all wastewater pumping stations, Combined Sewer Overflow facility (CSO), and headworks facilities to optimize operations for proper treatment and flow control. Monitors facility flow control performance and identifies process control deficiencies. Plays an active role in the evaluation of long-range process control needs for the wastewater treatment and flow control.
• Establishes and updates operational procedures in accordance with control strategies. Works with SCADA and Operations Engineering staff to implement the wastewater facility SCADA changes.
• Works with MIS staff to establish priorities and ensure responsive computer systems and scanner hardware/software.
• Coordinates with the Maintenance Department and establishes priorities to assure successful facility operation.
• Plays an active role in capital project design, construction, and startup activities. Participates in the preparation of performance certification criteria and evaluation reports.
• Establishes and administers operational records and procedures required for all twenty-four (24) hour facilities.
• Oversees personnel management and staff hiring for the department. Ensures that major initiative and policy changes are properly communicated to all staff. Identifies organizational needs and proposes re-organization plans to address changing needs.
• Collaborates with the Manager, Training and Development to provide opportunities for technical, supervisory and managerial training and education for all Wastewater Operations employees.
• Oversees staff productivity monitoring and continual improvement through staff skills development, strategic planning, standard operating procedures (SOP) improvements and research, and implementation of technology advances. Maximizes effective use of the Maximo maintenance software and related computer programs.
• Manages the department's safety programs, maximizing employee involvement, supporting the Authority-wide safety program, and making inspections. Acts as liaison to the Manager, Occupational Safety and Health. Immediately notifies Occupational Safety and Health of any safety issues or risks that need attention.
• Oversees development, periodic review, and updating of SOPs and Facility Operations and Maintenance (O&M) manuals, and ensures all staff are properly trained.
• Oversees budget management for Wastewater Operations. Ensures that budget resources are allocated appropriately between units. Monitors spending and ensures budget compliance.
• Establishes emergency response procedures and oversees training and practice drills.
• Ensures consistency and uniformity of work rules in accordance with established policies and procedures. Identifies needed improvements to work practices.
• Manages successful administration of collective bargaining agreement provisions to maintain harmoniou