Manager, People Service Center

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

Manager, People Service Center

Location: Onsite Monday-Friday 8am-5pm

The Manager of the People Service Center (PSC) is responsible for leading a team that delivers exemplary first-level HR support, optimizing HR operations to enhance the overall employee experience. This role emphasizes effective service delivery management and robust HR practices to support organizational goals.

The Manager, PSC is positive, collaborative, and service-oriented, embodying a solution-focused mindset with meticulous attention to detail. They are a self-starter, capable of executing strategic HR initiatives under minimal supervision, leading a team of HR Coordinators with a shared passion for HR excellence and technology. The role requires adaptability and a willingness to embrace new methods and think innovatively in the face of unfamiliar situations.

Responsibilities

• Oversee the operation of the People Service Center (PSC), ensuring efficient Tier 1 HR support to all Varsity Brands employees.
• Support optimized use of Workday; troubleshoot system issues in partnership with HRIS.
• Address and resolve HR issues promptly, leveraging the HR service infrastructure.
• Coordinate with HR departments to ensure consistent application of HR policies and procedures.
• Support annual HR initiatives led by the HR COEs, such as performance review cycles and benefits enrollment.
• Develop and implement effective onboarding processes to ensure seamless integration of new hires.
• Engage and align key stakeholders including HR Business Partners, reviewing existing policies and processes, and updating them to reflect competitive practices and improve the employee experience.
• Assist with the development and maintenance of employee training and tools related to system use (in partnership with HRIS) and evolve resources in accordance with system updates.
• Create, maintain, and ensure accurate up-to-date electronic employee records.
• Run reports as needed (including regular reporting of HR metrics and record audits); conduct scheduled data verification and other audits.

Required Skills

• Discretion and Privacy: Demonstrates the highest level of discretion and a steadfast commitment to maintaining strict confidentiality in handling sensitive information and navigating privacy-related aspects of HR management.
• Inspirational Leadership: Proficient in inspiring and leading teams with a motivational approach that fosters professional growth and maximizes individual potential, effectively driving team performance and development.
• HR Acumen: Extensive knowledge of HR operations and best practices
• Relationship Building: Ability to forge strong relationships with business leaders and HR teams.
• Communication and Influence: Exceptional communication skills (including presentation skills), both written and verbal, with the ability to engage and influence diverse audiences.
• Critical Thinking and Analytical Skills: Skilled in identifying issues and providing timely solutions.

Education & Certifications

• Bachelor’s degree required; Master’s degree in HR, Business, Law, or related field preferred
• Professional HR Certification (e.g., SHRM-CP, PHR) preferred.

Required Experience

• At least 3 years of experience in a HR leadership role leading other professionals with a focus on service delivery.
• Proven track record of developing and implementing HR support frameworks from the ground up; experience with business process modeling/mapping and documentation management.
• Experience consulting enterprise business partners; experience with maintaining an effective level of business literacy.
• Confident and proactive, with a focus on superb employee care and empathy
• Strong coaching and facilitation skills, with a proven history of developing talent and enhancing team performance across various regions and skill levels.
• Strong initiative and the ability to multitask effectively in a fast-paced environment.
• Prior experience with Workday Help or similar case management system
• High proficiency in Microsoft Office Suite: MS OneNote, MS PowerPoint, MS Excel, MS Word, MS Teams,