Sr. Technical Program Manager, Employee Experience (Hybrid - Seattle, WA)

Job Description

A Technical Program Manager Senior is part of a key team of Technology professionals managing technical programs that deliver significant business value to Nordstrom and its customers. The Technical Program Manager Senior partners with internal stakeholders and external vendors to develop, design, build, and launch technology solutions. This position interacts with people in both business and technical roles to create specifications and resolve issues with an eye toward continuous improvement. This position works across departments and functional lines on a variety of programs that range in scope, risk, and complexity. 

As part of the Employee Experience Technology organization, this Senior Technical Program Manager will support our Endpoint Platform Services team. This team builds, configures, and secures Windows, Mac, and Mobile endpoints across Nordstrom, enabling scalable, secure, and productive technology experiences for employees through platform modernization, automation, and strategic lifecycle management. 

A day in the life… 

• Combines understanding of the standards, concepts and principles of program management to solve practical needs of the business, while independently managing small to moderate programs 

• Proactively manages work execution through program dependencies, risks, schedules, budgets and understands the importance of requirements gathering, prioritization, and clear stakeholder communication 

• Utilizes Agile and Waterfall development concepts, planning and ceremonies 

• Uses data to report status, performance and communicates using fact-based and relevant data 

• Possesses awareness and practical experience with technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, etc.) 

• Applies engineering lifecycle knowledge to feature design, task estimation, design review, story creation, triage, schedule and performance standards 

Key Responsibilities:

• Program Leadership: Own end-to-end program execution for the full backlog of initiatives, ensuring alignment with company objectives and endpoint modernization strategies. 

• Program Planning: Partner with business, product, and technology leaders to document the technical delivery of roadmap, defining deliverables, milestones, and dependencies. 

• Stakeholder Management: Collaborate with senior executives, business units, product managers, and technical teams to understand the needs, drive delivery, and communicate effectively. 

• Risk Management: Identify risks, develop mitigation strategies, and proactively address challenges to ensure program continuity and success. 

• Technical Integration: Partner with engineering teams to manage system data migrations, and overall technical design, ensuring complia