Customer Success Manager

Description

What you’ll do

• Lead onboarding processes for new healthcare clients in the U.S. market.
• Provide product training and ensure a smooth implementation of our AI-powered platform.
• Build strong, long-term relationships with customers and act as their trusted advisor.
• Monitor product adoption and proactively identify opportunities to improve customer experience.
• Collaborate closely with Product, Sales, and R&D teams to share customer feedback and drive product improvements.
• Support customers with troubleshooting and ensure timely resolution of issues.

Requirements

What we’re looking for

• 5+ years of experience in Customer Success, Account Management, or Implementation roles — preferably in SaaS or Digital Health.
• Strong communication and presentation skills in English (native or near-native level).
• Tech-savvy, with the ability to understand and explain complex products.
• Customer-focused, detail-oriented, and highly organized.
• Experience working with U.S.-based customers — a strong advantage.
• Familiarity with AI or NLP-based products — a plus.