Sr. IT Product Manager, GTM

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin Texas

About the role:

We are seeking a Sr. IT Product Manager, GTM Systems to lead a variety of strategic systems initiatives within Cloudflare. The Sr. IT Product Manager GTM Systems will serve as a “trusted advisor,” the strategic interface between a variety of GTM business areas such as Sales, Marketing, Partners, and Post-Sales and the IT Enterprise Applications team with the focus on business technology strategy development, requirements discovery, and risk and service management. The Sr. IT Product Manager will be the main technology functional expert for all GTM internal business systems, having a holistic view of the end-to-end process from a systems point of view. This means that while the role will primarily be a partner to the GTM teams, it would also partner with other functions, like People/Payroll, Finance, Security, and Legal to ensure the overall GTM process operates effectively and cohesively.  The Sr. Product Manager will proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business functions.

Responsibilities:

• Operates as the trusted partner to both the business (specifically the Revenue Operations/Sales team) and the IT Enterprise Applications (Product & Engineering teams) in managing product strategy, roadmap prioritization, capacity tradeoffs, and overall ownership of the IT GTM portfolio.
• Performs using a Product Led Growth model, partnering with stakeholders to ensure business objectives are met through prioritizing the highest, most impactful, work.
• Partners with the business to understand objectives and goals to drive outcomes connecting people, processes and systems.
• Leads communication to keep all stakeholders informed and aligned at all times.
• Develops and monitors usage metrics that indicate customer satisfaction, internal efficiency gains, and overall ROI. 
• Drive cross-team collaboration and heavily influences the overall GTM IT roadmap ensuring the focus is on business performance and scalability while limiting IT risk. 
• Translates business vision and priorities to technical teams ensuring clean and clear scope is understood and delivered and is the driver for unblocking any dependencies or risks that arise in the process.
• Stay on top of industry trends, bringing learnings and new solutions that align with Cloudflare's goals and techstack.
• Leads and nurtures platform vendor relationships including influencing and understanding vendors’ product roadmap and shares recommendations to match the overall business vision and goals.
• Works with IT leadership to strengthen success measures and team performance.
• Mentors and coaches IT product managers, fostering a culture of collaboration, data-driven decisions, and growth.
• Partners with the Procurement team to help participate in the vendor selection process for onboarding new GTM SaaS tools including participating in: vendor discovery calls, evaluation, scoring, demos, and presenting tool recommendations to executive leadership.
• Adheres to and instills the IT Planning and Governance structure including running monthly GTM steering committee meetings, meeting with functional leaders on a routine basis, and having continual alignment with stakeholders (GTM and IT).
• Leads weekly roadmap meetings with engineering managers to collaborate on business priorities and roadmap placement and works with the appropriate teams to manage risks and capacity related issues