Business Customer Advisor

Requisition: 83724
 
PSEG Company: Public Service Electric & Gas Co.
 
Salary Range: $ 93,600 - $ 148,200
 
Work Location Category: Hybrid Flexible
 
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.

 

We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
1. Onsite – roles where employees are expected to be onsite daily.
2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week 
3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).

 

As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off.

More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team.

 

PSEG is not offering visa sponsorship for this position.

 

Job Summary

At this time, only current PSEG employees are being considered.

The Business Customer Advisor is a large industrial and commercial customer facing position directly accountable for relationship growth, customer perception, and the provision of utility services to a portfolio of approximately 80 to 90 large customers.

Job Responsibilities

• Available to respond to emergent customer requests 24x7. Portfolio includes customers with regional/national footprints and business travel may be required on occasion for industry conferences and/or customer meetings.
• Leverages large customer relationships to deliver customer advocacy in support of PSE&G strategic initiatives and regulatory filings.
• Serves as a single point of contact for assigned customers and serves as an interface between assigned customers and, meter to cash operating groups, electric and gas operating groups, asset management personnel, legal, regulatory and RES teams.
• Provides direct support to electric, gas and customer operating groups during storm events by coordinating communication with large and critical customers. 
• Maintains internal relationships with operating departments to effectively advocate for customer as a trusted energy advisor.
• Maintains and applies working knowledge of PSEG Standards for Business Controls and meets management's expectations for effective internal business controls.
• Requires strong interpersonal and communication skills to resolve complex large customer issues.

Job Specific Qualifications

• B.A./B.S. Degree and a minimum of 5 years of experience or in lieu of a degree, a HSD/GED and greater than five years utility operating experience.
• Knowledge of I&C account management experience with knowledge of lighting process, meter to cash processes, gas and electric tariffs, and electric and gas field operations. 
• Have a valid U.S. driver’s license and maintain a satisfactory driving record. 
• Ability to work independently. 

 

Desired

• Operating experience with SAP-CRM, Salesforce, OMS and electric and gas work management systems.

 

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