Customer Quality Liaison (Ridgeville, SC)

 

Job Number: 65303 
Group: Magna Exteriors  
Division: Decostar Georgia 
Job Type: Permanent/Regular 
Location: CARROLLTON, GREER 

 

Group Description

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets.

Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

 

Role Summary

This position reports directly to the Quality Manager or Designate and is responsible for the general and specific job duties as described below:

Key Responsibilities

· To exhibit an objective, fair and professional attitude that exemplifies the principles outlined in The MAGNA Employee’s Charter to maintain a positive and productive workplace.

· To exhibit teamwork skills and actively participate in team activities in a positive working environment.

· To demonstrate problem solving skills in a work environment that is striving for continuous improvement.

· To follow Decostar policies and display conduct expected of Decostar employees as described in the employee handbook.

· To meet and maintain all customer quality standards as well as the standards of Decostar.

· To perform daily cross-functional job assignments as required and per the department’s established procedures and work instructions.

Key Qualifications/Requirements

· To direct and follow Decostar Industries health and safety policies and procedures that provide for a safe and healthful workplace for all Decostar Industries employees, contractors and visitors.

· Exemplify the Charter principle for a safe and healthful workplace by correcting unsafe behaviors, eliminate or reduce the possibility of an employee injury due to hazardous conditions.

· Immediately respond, in a positive and proactive manner to any Decostar employee’s health and safety concern or suggestion.

· Immediacy report any accidents, incidents or near misses to the Safety Department and complete the required Accident Reporting Forms within 24 hours.

· Complete all required safety-related inspections.

· Do not install or make changes to any equipment or machinery that may jeopardize the health and safety of any employee.

· Ensure all employees, under your guidance, have received all required training to perform their job safely

· Participate in continuous improvement programs and activities to ensure meeting of all departmental performance objectives are achieved and specifically Decostar key operating indicators pending internal and customer (OEM) requirements. (These include but not limited to: PPM Rating/PRRs (8 D’s, 5 Why’s, etc.), Key Product and Process Characteristics, Target for Tier II Supplier Performance, Debit Memos for Quality Spills, Decostar PPM rating…)

· Act as the key contact between Decostar and Customer assembly plants’ personnel (Customer SQEs, Managers, Line Supervisors/Team Members etc.) to ensure the Customer focus and Customer satisfaction is maintained to the highest level possible.

· Communicate Customer concerns immediately to Senior Management and the appropriate Department Manager(s) of both Decostar and it’s assembly and sequence facility.

· Collect and manage the distribution of non-conformance data relative to Customer concerns, PPM’s (parts per million) and PRR’s (problem reporting & resolution).

· Review and negotiate quality concerns, PRR’s and PPM’s with the appropriate Customer(s) to ensure that the impact to Decostar’s record is minimized, the data is accurate and that Decostar is treated fairly relative to the issuance of such recordable events.

· Develop and sustain an effective system of tracking Return Material Authorizations (RMA), Defective Material Tickets (DMT), any returns and debit memos.

· Publish Customer performance charts / data and reports to Management as needed basis for management reviews.

· Support the development of Control Plans for the Manufacturing and Sequencing Operation(s) per ISO/TS 16949 guidelines.

· Conduct random audits of Decostar manufacturing procedures and work guidances and report the results to Senior Management.

· Interface with the APQP Engineering and Advanced Quality Departments as required to understand Decostar’s ISO/TS 16949 responsibilities and initiatives.

· Interface with departmental containment areas (GP12) and personnel as required to understand latest quality standards practiced and parts status for troubleshooting purp